Sykes Enterprises

Job Description To manage the performance of the team, develop and coach team members when they are carrying out their normal duties. To recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent qual More...

Internship Description Screen, validate and interview candidates for potential hiring Schedule candidates for assessments and follow up as necessary Use Recruitment Tools to maintain a complete record of interviews and new hires Sending required follow up emails and text message More...

Job Description PURPOSE OF THE JOB Responsible for supervising team's performance, ensuring that client's metrics are met, and morale of the team is charged to drive the team towards success. KEY RESPONSIBILITIES To manage the performance of the team, develop and co More...

Job Description Job Description JOB TITLE: Portuguese Customer Support Representative REPORTS TO: Account Supervisor What’s in it for you? We believe in the more, the merrier, and that’s why we love to grow our family. Our family celebrates success and seizes to fr More...

KEY RESPONSIBILITIES Performs accurate & timely reports. Establishes and oversees the planning, forecasting, and scheduling processes to ensure all processes are meeting expected variance targets and to improve the accuracy of both short and long-term forecasting. Executes wo More...

Job Description Creates and maintains 90/120/360 day forecast and capacity plan based on volume and subscriber trends. Uses the forecast as a guide to modify forecasts and staffing plans. Track and compare forecasted and actual center statistics. Establish and oversee the planni More...

Job Description Provide exceptional support for our applications and associated services Answer phone calls, chat, and emails to troubleshoot issues customers face when using the client’s products, including account access, setting up templates, sending documents, billing, e More...

Job Description PURPOSE OF JOB To help employees to understand the mission of the client and to provide the customer service objectives. To enable employees to work together as partners and creating a mentoring atmosphere of ongoing career developing. KEY RESPONSIBILITIES Floo More...

KEY RESPONSIBILITIES Perform accurate & Timely Reports Execute work instructions and processes as documented Participates in delivering the OMD objectives, daily, weekly, monthly & annually Participate in audits of OMD to ensure consistency and accuracy Proactively comm More...

Job Description Managing incoming calls and customer service inquiries. Greet customers warmly and ascertain problem or reason for calling. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and co More...

Job Description Manage the performance of the team, develop and coach team members when they are carrying out their normal duties Recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality custo More...

Job Description Support Accounts and give recruitment advice to management, supervisors and employees Train and advise Hiring Managers on interviewing techniques and assessment methods Monitor the use of APT and ensure the recruitment cycle is being followed by the team Assign S More...

Job Description Answer incoming calls and respond to customer’s emails Management and resolve customer complaints identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Rese More...

Job Description Manage call volume, daily attendance, and program break schedules while evaluating adherence and taking action to improve performance Manage non-productive time request process, ensuring activities are planned without impacting SLAs. Monitor agent status in real-t More...

Job Description We are known for the great care we take with clients and our employees “We help people, one caring interaction at time”. You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking More...

Job Description . KEY RESPONSIBILITIES To update and develop TPDM modules as needed Delivery of TPDM and other training modules as required To collate and maintain records of all training undertaken within Cairo Office. Thisincludes maintaining daily reports & collating wee More...

Job Description Answer incoming calls and respond to customer’s emails Management and resolve customer complaints identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Rese More...

KEY RESPONSIBILITIES Perform accurate & Timely Reports Execute work instructions and processes as documented Participates in delivering the OMD objectives, daily, weekly, monthly & annually Participate in audits of OMD to ensure consistency and accuracy Proactively comm More...

Job Description Support in organizing, promoting internal events. Photograph events and create event orders. Follow up with external vendors when assigned. Create internal & external communications design for business stakeholders. Assist the Communication and Employee Enga More...

Job Description Operations Management Evolve knowledge management tools, processes and procedures to maintain even distribution of knowledge of individual cases among the Conduct awareness sessions for call center agents Meet contract service key performance measures Maintain a More...