Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off RIVR developed wheeled-legged robots designed to operate in complex unstructured environments such as stairs gates doors and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world where robots can learn from rich operational data at scale.
Following our acquisition by Amazon in March 2026 we are continuing this mission with greater reach and speed. By combining custom robot hardware onboard autonomy and cloud-based coordination Amazon RIVR is building the next generation of safe reliable autonomous robots for last-mile delivery
Job Description
As we scale globally and integrate into Amazons infrastructure we are looking for a highly capable Support Engineer to help build secure and operate the technical foundation that powers our teams labs and operations.
This is not a traditional helpdesk role. You will be the engineer behind the systems that enable hundreds of employees robotics researchers software engineers and hardware teams to work efficiently and securely every day. From designing segmented lab networks and managing Linux infrastructure to automating workflows and supporting Amazon integration projects you will work at the intersection of IT infrastructure security and developer productivity.
You will be responsible for ensuring that our offices labs devices and internal systems scale reliably as we grow from a fast-moving robotics startup into part of one of the worlds largest technology organizations.
If you enjoy solving complex technical problems automating everything possible and building scalable infrastructure in a highly innovative environment wed love to hear from you.
What youll be doing
Implement maintain and optimize IT infrastructure with a strong focus on network architecture Linux systems audio/video and end-user devices ensuring maximum availability and performance
Configure and troubleshoot network infrastructure including switches routers firewalls VLANs and wireless systems
Design and maintain lab network segmentation including isolated VLANs dedicated lab subnets and semi-air-gapped environments to support AI/ML development hardware prototyping and testing workflows
Perform site audits on technical infrastructure of a temporary office and implement improvements for security and stability purposes
Manage employee onboarding from an IT perspective account provisioning hardware setup system access and orientation on internal tools
Device imaging configuration and lifecycle management for end-user hardware (laptops workstations peripherals)
Provide day-to-day IT support to on-site employees troubleshooting hardware software and connectivity issues
Identify and drive programs to improve G&A operational effectiveness by collaborating with the AI/ML team to design implement and maintain productivity automations and tooling for internal workflows
What you must have
Strong knowledge of Linux-based systems (administration scripting troubleshooting)
Good working knowledge of macOS and Windows operating systems
Minimum 5 years of technical support experience in an enterprise or lab environment
Proficiency in scripting and automation (Python Bash or similar) with a DevOps mindset experience with CI/CD pipelines infrastructure-as-code and workflow automation
Strong analytical and problem-solving skills with a hands-on approach
Ability to work independently and prioritize in a fast-paced evolving environment
Get some bonus points
Experience with Ubiquiti networking equipment is a plus
Familiarity with AI/ML lab environments and air-gapped network configurations
Experience with Amazon internal systems (e.g. Midway Conduit CORP network Isengard) is a significant advantage internal transfer is not currently possible due to cost center constraints but candidates with prior Amazon experience are highly preferred
Strong AWS experience (EC2 VPC IAM CloudFormation Lambda or similar) - required for infrastructure automation and cloud-native tooling
Amazon RIVR is committed to building a diverse and inclusive team that values every perspective. If youre passionate about driving innovation in robotics and creating meaningful impact we encourage you to apply and bring your unique self to our team.
We believe the best work is done when collaborating and therefore require in-person presence in our office locations.
Required Experience:
IC
Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off RIVR developed wheeled-legged robots designed to operate in complex unstructured environments such as stairs gates doors and uneven urban terrain. We believe that ...
Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off RIVR developed wheeled-legged robots designed to operate in complex unstructured environments such as stairs gates doors and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world where robots can learn from rich operational data at scale.
Following our acquisition by Amazon in March 2026 we are continuing this mission with greater reach and speed. By combining custom robot hardware onboard autonomy and cloud-based coordination Amazon RIVR is building the next generation of safe reliable autonomous robots for last-mile delivery
Job Description
As we scale globally and integrate into Amazons infrastructure we are looking for a highly capable Support Engineer to help build secure and operate the technical foundation that powers our teams labs and operations.
This is not a traditional helpdesk role. You will be the engineer behind the systems that enable hundreds of employees robotics researchers software engineers and hardware teams to work efficiently and securely every day. From designing segmented lab networks and managing Linux infrastructure to automating workflows and supporting Amazon integration projects you will work at the intersection of IT infrastructure security and developer productivity.
You will be responsible for ensuring that our offices labs devices and internal systems scale reliably as we grow from a fast-moving robotics startup into part of one of the worlds largest technology organizations.
If you enjoy solving complex technical problems automating everything possible and building scalable infrastructure in a highly innovative environment wed love to hear from you.
What youll be doing
Implement maintain and optimize IT infrastructure with a strong focus on network architecture Linux systems audio/video and end-user devices ensuring maximum availability and performance
Configure and troubleshoot network infrastructure including switches routers firewalls VLANs and wireless systems
Design and maintain lab network segmentation including isolated VLANs dedicated lab subnets and semi-air-gapped environments to support AI/ML development hardware prototyping and testing workflows
Perform site audits on technical infrastructure of a temporary office and implement improvements for security and stability purposes
Manage employee onboarding from an IT perspective account provisioning hardware setup system access and orientation on internal tools
Device imaging configuration and lifecycle management for end-user hardware (laptops workstations peripherals)
Provide day-to-day IT support to on-site employees troubleshooting hardware software and connectivity issues
Identify and drive programs to improve G&A operational effectiveness by collaborating with the AI/ML team to design implement and maintain productivity automations and tooling for internal workflows
What you must have
Strong knowledge of Linux-based systems (administration scripting troubleshooting)
Good working knowledge of macOS and Windows operating systems
Minimum 5 years of technical support experience in an enterprise or lab environment
Proficiency in scripting and automation (Python Bash or similar) with a DevOps mindset experience with CI/CD pipelines infrastructure-as-code and workflow automation
Strong analytical and problem-solving skills with a hands-on approach
Ability to work independently and prioritize in a fast-paced evolving environment
Get some bonus points
Experience with Ubiquiti networking equipment is a plus
Familiarity with AI/ML lab environments and air-gapped network configurations
Experience with Amazon internal systems (e.g. Midway Conduit CORP network Isengard) is a significant advantage internal transfer is not currently possible due to cost center constraints but candidates with prior Amazon experience are highly preferred
Strong AWS experience (EC2 VPC IAM CloudFormation Lambda or similar) - required for infrastructure automation and cloud-native tooling
Amazon RIVR is committed to building a diverse and inclusive team that values every perspective. If youre passionate about driving innovation in robotics and creating meaningful impact we encourage you to apply and bring your unique self to our team.
We believe the best work is done when collaborating and therefore require in-person presence in our office locations.
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