Software Architect, Service Management Platform (OSI-SMSLD)

Introduction:

You will drive the evolution of CERNs Service Management platform currently based on ServiceNow in line with business needs and developments from the platform provider.

Functions:

• Identify and present relevant technical solutions (e.g. AI based automation)  by following new releases and announcements from the PaaS service provider (ServiceNow).
• Regularly interact with business process experts to capture business needs.
• Prepare and maintain a functional platform development plan in collaboration with our providers business and the lead developer participate to prototype building.
• Assist and replace when needed the platform lead developer in coordinating development effort.
• Participate to the control and support of development activities ensuring maximum optimisation health and compliance with the PaaS platform security and service management industry best practices.

Qualifications :

• Masters degree or equivalent relevant experience in the field of Computing or a related field.
• ITIL certificate is an advantage.

Experience:

• Extensive experience in the configuration and development of a comprehensive Service Management platform preferably ServiceNow.
• Demonstrated experience in architecting in PaaS platforms.
• Knowledge of programming techniques and languages: extensive knowledge of scripting languages web services software development processes and techniques together with life-cycle management concepts.
• Experience with database and security architectures.
• Knowledge of Service Management methodologies such as the ITIL framework would be an asset.

Technical competencies:

• Architecture and design of ICT systems: based on capturing and analysis of requirements.
• Re-use refactoring integration and porting of existing software: understanding the principles of incremental and logical integration of components in order to create operational services.
• Identification and selection of relevant emerging ICT technologies.
• Development of application software.

Behavioural competencies:

• Learning and Sharing Knowledge: sharing knowledge and expertise freely and willingly with others; coaching others to ensure knowledge transfer.
• Communicating Effectively: delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions.
• Working in Teams: building and maintaining constructive and effective work relationships.
• Working in the Interest of the Organization: promoting synergy and cooperation between the various parts of the Organization.

Language skills:

• Spoken and written English with a commitment to learn French.

Additional Information :

Eligibility and closing date:

Diversity has been an integral part of CERNs mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.

This vacancy will be filled as soon as possible and applications should normally reach us no later than 05.08.2026 at 23:59 CEST.

Employment Conditions:

Contract type: Limited duration contract (5 years). Subject to certain conditions holders of limited-duration contracts may apply for an indefinite position.

Working Hours: 40 hours per week

Job Flexibility: Hybrid

Job grade: 6-7

Job reference: OSI-SMSLD

Field of work: Software Engineering and IT

Benchmark Job Title: Computing Engineer

Global Benefits

• A competitive salary (tax free) increasing in line with your years of relevant experience.
• 30 days of paid leave per year plus 2 weeks annual closure.
• Coverage by CERNs comprehensive health insurance scheme (for yourself your spouse and children) and membership of the CERN Pension Fund.
• Family child and infant monthly allowances depending on your individual circumstances.
• A relocation package (installation grant removal travel expenses) depending on your individual circumstances.
• Possibility to extend your contract up to 8 years eligibility for indefinite contract tenure.

Overview of CERN - Discover a world where the impossible is made possible!

At CERN the European Organization for Nuclear Research we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering technical scientific and administrative fields. Together we foster an environment where innovation and collaboration thrive.

Every day we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation and it remains central to our mission and continued success.

If you are ready to be part of a dynamic inclusive community pushing the boundaries of knowledge CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART!

More information about us here:

Remote Work :

No

Employment Type :

Contract