Senior Commerce Business Analyst

Job Description:

Company description

At Merkle a dentsu company we power the experience economy. Whether were building the next great app running CRM at scale for global brands delivering technology architectures that support millions of users or providing world-class data identity and insights solutions its all in the name of crafting experiences that set brands apart from the competition. Backed by dentsus legacy of innovation and creativity originating in Japan weve spent over 35 years helping brands build loyalty drive growth and connect meaningfully with their audiences.

Weve been named a global Leader by top industry analyst firms in categories as wide-ranging as digital transformation and commerce experience design engineering and technology integration digital marketing data science CRM and loyalty and customer data management.

Responsibilities for this role:

• Drive the deployment and market adoption of Brand retail digital signage CMS object recognition and other Brand retail technological stack in line with clients policies and guidelines and Brand retail roadmap
• Translate business requirements and consumer experiences into business/functional design in collaboration with internal and external stakeholders architects information services & data teams
• Centralize and manage end-user requests related to Brand retail technology
• Define prepare and review test scenarios & templates that reflect business requirements
• Ensure end consumer satisfaction with technological solutions
• Business support in the technology delivery process and streamlining business processes for technological providers and technology end users (Brand retail central function markets regions other central functions (legal security data privacy etc.))
• Ensure technological consistency availability of historical data and smooth transition from legacy technology to updated tech stack
• Contribute to the development of a technological knowledge base for efficient Run & Support
• Extend stakeholder awareness and knowledge about Brand retail technological stack by providing them with toolboxes dashboards and organizing info sessions covering Brand retail tech. capabilities best practices and guidelines

Qualifications

• Bachelors degree in a relevant subject (Digital project management MultiMedia Brand Retail)
• Have a proven track record of delivering projects including digital platforms
• Strong documentation skills
• Strong project management skills

Additional requirements / experience

• Experience with digital environment and related regulatory aspects (e.g. data privacy legal information security etc.)
• Experience working successfully in a global multicultural organization
• Collaborative in nature: a team player who is experienced in developing very strong relationships with internal and external stakeholders and can successfully work independently
• Proven ability to work effectively across functions
• Proven ability to build a strong partnership and trust with partners and management within an organization
• Strong organization skills
• Fluent in written and spoken English
• 2 days per week working at the clients location in Lausanne

Why choose Merkle

Innovation at Our Core: As part of dentsus global network Merkle pushes the boundaries of customer experience integrating creativity technology and data to drive real-world impact. For over 35 years weve been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16000 employees across 30 countries and part of a 70000 employees network at dentsu Merkle blends global insights with a deep understanding of local markets to deliver personalized effective solutions.

Collaborative Culture: At Merkle your ideas and contributions truly matter. Youll join a team that fosters innovation collaboration and creative problem-solving. Together we work on impactful international projects making meaningful connections every step of the way.

These are some of the things we offer:

25 days of holidays
2 volunteer days for charitable activities
Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assistance program to support your well-being
40-hour week & overtime compensation

Flexible working hours model (flextime)
State-of-the-art creative office space with ergonomically equipped workstations
Full access to Dentsu Academy on-site learning sessions online language courses
Referral bonus program
Workation possibility
Team events: company parties monthly breakfasts aperos

*At dentsu Diversity Equity and Inclusion (DEI) is central to our vision: To be at the forefront of people-centered transformations that shape society.

We cherish the unique talents and perspectives of all individuals welcoming applicants regardless of gender gender identity nationality religion ethnicity cultural background sexual orientation age physical or mental ability. By embracing diverse perspectives we create meaningful change and sustainable growth for our people clients and society. Our hiring decisions are guided by qualifications and role-specific requirements ensuring a workplace free from discrimination and harassment.

#LI-MERKLE

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