Senior Application Support Specialist (dfm) Mass Spectrometry

The Senior Application Support Specialist (d/f/m) provides high-quality technical support and expert advice to customers using our mass spectrometry products in the Pharma and Clinical/Forensic market. You will enhance your knowledge through access to cutting-edge technology assist customers in developing methods attend technical conferences interact with key opinion leaders and actively participate in the Sciex Application Network.

This position is part of the Central European (DACH) Support Organization and will be located in Switzerland preferably Basel area and will be a field based role.

In this role you will have the opportunity to:

• Provide efficient and successful pre-sales support to Sales through customer visits product/application demonstrations seminars/lectures/workshops and sample analysis
• Provide post-sales Support in -house and on -site training visiting customers and telephone support in a timely and professional manner and by increasing customer satisfaction
• Gather analyze and deliver information from the field to local and European Sales & Marketing on competitive activity market conditions and product opportunities to allow the Company to develop strategies and products
• Liaise with local European and global network to solve customer problems quickly and efficiently. Provide internal feedback on technical problems and input into new product features
• Travel across the EMEA region to drive customer engagement provide onsite support training troubleshooting and technical expertise

The essential requirements of the job include:

• Degree/PhD in chemistry life sciences or equivalent experience
• Proven track record in analytical chemistry: chromatographic and mass spectrometry method development and troubleshooting ideally focused Pharma and Clinical/Forensic workflows on Nominal as well as Accurate Mass Spectrometry
• Awareness of HPLC-MS technologies and applications. Experience on SCIEX instrumentation is beneficial
• Fluent in German and good verbal and written English language skills and Fluent French language skillsis an advantage
• Excellent communication and presentation skills

• Good organizational skills and the ability to prioritize

Travel Motor Vehicle Record & Physical/Environment Requirements:

• • Ability to travel
  • Must have a valid drivers license with an acceptable driving record

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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