Senior Account Manager

DEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing our 4000 specialists deliver growth invention services across Brand & Media Experience Commerce CRM and Technology & Data. Were 5050 tech and marketing partner-led and first to move. Clients include Google Lufthansa Meta eBay and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This position sits in our Zurich-based Digital Marketing business unit. We deliver many services from strategy and a performance-driven full-funnel approach to campaigning e-commerce data & analytics and content. We help clients including FREITAG amag Louis Widmer Migros Bank and Patagonia. We pride ourselves on delivering exceptional and engaging digital experiences.

As Senior Account Manager you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs plan assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with AI Paid Media Experts Data SEO Creatives and other parts of the agency to ensure successful campaign deliveries.

WHAT YOULL DO

• Manage draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients clarifying questions managing expectations and proactively communicating status updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers copywriters
• Prioritising workloads for the team and escalating when needed
• Maintain a full understanding of the clients business strategies objectives brand audiences and challenges advising on the communications solution that best meets their needs with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients by attending regular meetings video conference calls planning sessions briefing meetings and participating in evaluation reviews
• Ensure success criteria are met and projects are delivered to time and to budget
• Work with the team to determine and test creatives across client owned channels

WHAT YOU BRING

• Experience delivering a broad range of digital multi-channel marketing communications
• Client development with a strong focus on building trust-based partnerships for long-term success and collaboration
• Digital strategy development including performance-driven and branding campaigns
• Extremely organised with the ability to manage multiple projects simultaneously
• You are ambitious with the ability to think strategically contribute something new to the agency
• Ability to work within short timeframes and meet deadlines with ease and efficiency successfully managing schedules and priorities
• Highly motivated to learn grow and improve
• Personable approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Professional working proficiency in German with excellent English skills capable of working with clients in German

WE OFFER

• Flexible hybrid working policy.
• 25 days holiday with the opportunity to take unpaid leave;
• Flexible health budget and Wellness & personal day.
• Learning & development budget.
• Referral bonus program.
• Occasional breakfast & lunch at the office Smoothie Tuesday.
• You can choose to work from the spacious and barrier-free location in Zurich; in Bern you can expect a small but nice and fully equipped office where you can hit the keys in peace.
• Social events plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training development and certifications.
• Global annualDEPT Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT

We are a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing we create what is next by pioneering ideas acting fast and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious move with intent and never stop inventing. Our culture runs on three values: better together relentlessly curious and get sh*t done. It is how we work how we grow and how we make things that matter.

At DEPT you will find the freedom to explore the space to collaborate and the trust to make a real impact for our clients for each other and for the world we are helping to build.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.