Quality Assurance Associate Digital Quality, Systems & AI Compliance

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

As a Quality Assurance Associate Digital Quality Systems & AI Compliance supporting our Commercial Operations Digital Transformation and Quality teams you will be trusted to ensure that business systems digital technologies and AI-enabled solutions are managed in a compliant effective and risk-based manner while enabling innovation across the this role a typical day will include:

• Partnering with Commercial Customer Service Marketing Medical Affairs Regulatory Affairs IT Data Analytics and Quality teams to support the governance implementation validation and continuous improvement of digital platforms and business systems.
• Providing quality oversight for digital tools including CRM platforms (e.g. Salesforce) customer support systems document management systems learning management systems analytics platforms and AI-enabled solutions ensuring compliance with Quality Management System (QMS) and data integrity requirements.
• Supporting the responsible deployment and use of Artificial Intelligence technologies by conducting risk assessments contributing to governance frameworks developing best practices and monitoring quality and compliance risks associated with AI-driven processes.
• Leading or supporting investigations CAPAs change controls and quality events related to computerized systems and business processes utilizing structured root cause analysis and ensuring effective corrective and preventive actions.
• Supporting audit and inspection readiness activities supplier qualification programs and compliance monitoring while driving continuous improvement initiatives that enhance quality operational efficiency and digital maturity.

• Bachelors degree in Quality Management Life Sciences Computer Science Information Technology Engineering Data Analytics Business Systems or a related field.
• Experience in Quality Assurance Digital Quality Compliance IT Quality Computerized System Management or regulated healthcare pharmaceutical medical device or life sciences environments.
• Demonstrated experience working with enterprise systems such as CRM platforms (Salesforce) document management systems learning management systems customer engagement platforms analytics solutions or other business-critical applications.
• Knowledge of Quality Management Systems (QMS) GxP regulations data integrity principles CAPA change control risk management supplier management and audit processes.
• Familiarity with emerging technologies including Artificial Intelligence (AI) machine learning intelligent automation digital transformation initiatives and technology governance frameworks.
• Ability to assess technology-related risks translate quality requirements into practical business solutions and support compliant innovation within a regulated environment.
• Strong analytical problem-solving communication and stakeholder management skills with the ability to collaborate effectively across business quality and technology functions.

• Be at the forefront of digital transformation and AI adoption in a global healthcare organization helping shape the future of quality and compliance.
• Work on challenging cross-functional initiatives spanning Quality Technology Commercial Operations Data Analytics and Regulatory Affairs.
• Join a collaborative and innovative team environment where continuous learning professional growth and transformative thinking are encouraged.

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