New Client Onboarding Manager

As Associate Director for New Client Onboarding you will lead the end-to-end onboarding of corporate and institutional clients across Gland and Zurich ensuring regulatory compliance accuracy and service level targets. Reporting to the Vice-Director and Deputy Head of BRM you will oversee team operations and people management aligning delivery with BRM standards and strategic priorities.

Key Responsibilities

• Direct the operational and people management aspects of the New Client Onboarding team fostering a high-performance culture aligned with strategic objectives.
• Oversee end-to-end client onboarding workflows ensuring strict adherence to regulatory requirements data accuracy and service level commitments.
• Actively lead transformation initiatives aimed at process optimization productivity gains simplification of procedures and continuous improvement across the function.
• Exercise independent judgment on complex or novel cases determining when to escalate appropriately while making well-reasoned timely decisions within established guidelines and guiding your team through them.
• Serve as a trusted partner to Institutional Sales Compliance and Legal ensuring sustainable business growth while upholding the Banks risk and regulatory standards.
• As and when necessary participate in client or prospect meetings to discuss complex cases.
• Actively contribute to recruitment cycle and performance management to ensure a motivated high-performing and accountable team.
• Coach and mentor team members supporting their skill development and career growth.

Qualifications :

• Minimum 57 years track record in client onboarding KYC/AML or compliance operations within the financial services sector.
• Previous experience in a leadership or team-lead role is a strong advantage
• Strong knowledge of Swiss regulatory requirements (FINMA AMLA CDB) and onboarding due diligence standards
• Very good understanding of client onboarding processes and risk classification
• Ability to prioritize and deliver on multiple tasks in a deadline-driven high-volume environment
• Strong project management and problem-solving skills
• Ability to communicate operational priorities and constraints to technical teams in charge of tooling and systems build-out.
• Excellent interpersonal skills results-oriented team player
• Excellent communication and presentation skills in English and French German being an advantage.

Additional Information :

Please note that Swissquote never requests sensitive personal information or payment of any kind during the recruitment process. Any such request is fraudulent.

SQ2

Remote Work :

No

Employment Type :

Full-time