Job Posting Consumer 360 & Data Products Manager

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Please apply till 31st of August

Location:Geneva Switzerland

Consumer360 & Data Products Manager

Why does this role exist

We are looking for a Consumer360 & Data Products Manager to help equip consumer-facing touchpoints with a unified actionable understanding of the consumer. This business-facing data product role defines Consumer360 identity resolution unified profile and consumer intelligence data product requirements across consumer touchpoints journeys and use cases enabling more effective consumer engagement and business decision-making.

What will you actually do

Define the Consumer360 business vision use cases and requirements for consumer-facing touchpoints

Prioritize Consumer360 capabilities based on business value reuse potential feasibility and touchpoint impact

Position Consumer360 as an enabling consumer intelligence asset rather than a standalone database or technical platform

Define business requirements for identity resolution unified profile attributes consent management and contactability needs

Develop reusable consumer intelligence data products supporting eCRM Global Consumer Care chatbots ambassadors store clerks and other consumer-facing touchpoints

Define access models usage patterns and business rules required for touchpoint consumption of consumer data products

Build and maintain the Consumer360 and consumer data product roadmap aligned with D&AS priorities and business objectives

Who are we looking for

Minimum 4 years of experience in Data Products Consumer Data CRM CDP Digital Analytics Consulting or Transformation roles

Experience defining consumer data products unified profiles identity requirements consumer intelligence solutions or customer and consumer data capabilities

Experience working with consumer-facing teams digital platforms CRM environments customer care eCommerce or activation stakeholders

Experience with Consumer360 CDP identity resolution or consumer profile capabilities is preferred

Strong ability to translate business needs into scalable data product requirements

Fluent English written and spoken

What do we offer

Opportunity to shape the consumer intelligence layer supporting activation care analytics and consumer engagement

Exposure to key Consumer Office stakeholders and strategic consumer initiatives

Ownership of a high-impact data product roadmap influencing multiple consumer touchpoints

Collaboration with cross-functional teams across data technology and business functions

International environment with opportunities to drive innovation and transformation within D&AS

Are you ready to join us Build your success story at JTI. Apply now!

Next Steps:

After applying if selected please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI we strive to create a diverse and inclusive work environment. As an equal-opportunity employer we welcome applicants from all backgrounds. If you need any specific support alternative formats or have other access requirements please let us know.