Group Product Manager, B2C

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GetYourGuides On-Trip product group owns the entire post-booking experience: from the moment a traveler completes checkout through fulfillment supplier coordination to agentic care resolution. As GPM you will lead a group of product managers set strategy coach a high-performing team and drive measurable outcomes on some of the highest-leverage surfaces in the business. What youll own:

• On-Trip Domain: Fulfillment (contextual UX self-service modification and cancellation) AI Resolution (unified care and chat automation currently resolving a significant share of contacts already with AI) and Supplier-Traveler Coordination (off-platform observability supplier messaging and coordination tooling).
• Manage three PMs in Zurich. You report to the Director of Product Traveler who is based in Berlin.

• Demonstrated ability to synthesise a complex multi-pillar strategy into a clear and opinionated thesis for executive audiences with a coherent point of view beyond executional updates.
• Experience managing and coaching junior/senior/lead PMs who own their own domains with evidence that their output improved under your management.
• Strong commercial instinct: able to size problems with rough numbers make ROI cases and commit to metrics.
• Track record operating in an operationally complex domain marketplace payments post-purchase or customer service technology.
• Comfortable with occasional travel to Berlin for stakeholders and leadership engagement.

• Familiarity with AI-assisted customer resolution supplier-facing product or payment corridors in a global marketplace.

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon Tue Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you your friends and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more

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