Forward Deployed Engineer

For this position we are only looking for candidates located in Germany Austria or Switzerland.

Nairon GmbH is a Swiss startup building AI voice agents that answer and make phone calls for businesses. Our platform runs real-time conversations over the phone and on the web connected to our customers telephony and business tools. We value clear communication thoughtful engineering and a collaborative approach to problem-solving. Join us as we continue to develop tools that make a difference.

As a Forward Deployed Engineer at NAIRON you will work directly with our customers and make the platform do what they need. Your responsibilities will include:

• Building voice agents and conversation flows for customers from the first workshop to go-live.
• Connecting the platform to customers systems: CRMs ticketing calendars internal APIs and their phone setup.
• Writing integration code and small services in Python or TypeScript.
• Debugging live calls with customers: reading logs and traces finding the cause fixing it or handing it to the core team with a clear report.
• Turning what you learn on site into product improvements together with engineering.
• Supporting pre-sales with technical answers when a deal needs an engineer.

Experience:

A mid-level engineer or a developer with several years in solution engineering integration or technical customer work.

Technical Skills:

Required:

• Solid Python or TypeScript; REST APIs webhooks and authentication.
• Comfort reading logs and traces and debugging systems you did not write.
• Basic understanding of how telephony or real-time media works or the will to learn it fast.

Nice to have:

• Experience with LLMs prompt design or conversational AI.
• SIP PBX or contact-centre systems.
• Docker cloud platforms CRM platforms such as HubSpot or Salesforce.

Communication:

• German at business-fluent level (C1) is essential as you work with our customers in German.
• Good English as it is our internal working language.

Soft Skills:

• You enjoy being in front of customers and stay calm when something breaks in a live call.
• Ownership: you follow a customer problem until it is solved.

• Flexible Work Setup: Work fully remotely or from a co-working space whichever suits you best.
• Equipment Provided: Company laptop and phone provided for all employees.
• Collaborative Environment: Join a small agile team where your contributions have a direct impact.
• Growth Opportunities: Work across product engineering and customers and grow into solution architecture or product roles.

If you like building with customers rather than for them wed love to hear from you.