Field Service Engineer Microscopy (mfd)

Headquartered in Tokyo Japan Evident employs around 4500 people at a total of 57 locations worldwide. Evident Europe headquartered in Hamburg Germany employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics medical and basic research as well as in various industrial addition Evident offers videoscopes products for non-destructive testing techniques and for X-ray fluorescence analysis.

The Field Service Engineer (FSE) is responsible for installing maintaining troubleshooting and repairing high-end microscopy systems (e.g. confocal microscopes) at customer sites. The role ensures optimal system performance and customer satisfaction through timely service delivery technical expertise and proactive support.

Tasks

• Install and commission advanced microscopy systems at customer sites
• Perform preventive maintenance and system calibrations
• Diagnose and repair mechanical electrical vacuum and software-related issues
• Troubleshoot complex system failures and implement corrective actions
• Execute upgrades and modifications to existing systems
• Provide technical support and training to customers (scientists lab technicians engineers)
• Act as the primary technical contact for assigned accounts
• Ensure high levels of customer satisfaction through professional service delivery
• Maintain detailed service documentation and reports
• Manage service schedules parts inventory and travel planning
• Ensure compliance with safety quality and regulatory standards
• Collaborate with internal teams (R&D technical support sales) to resolve issues
• Support remote diagnostics and digital service tools
• Identify recurring issues and suggest product/service improvements
• Participate in technical training to stay current with new technologies
• Share knowledge and best practices within the service organization

Requirements

Bachelors or Masters degree in:

Electrical Engineering

Mechanical Engineering

Physics or Applied Physics

Mechatronics or related field

25 years of experience in field service preferably with:

Confocal microscopy

Analytical instruments or lab equipment

Strong knowledge of:

Electronics and electromechanical systems

Imaging systems and optics

Software System set up

Ability to read schematics and technical manuals

Proficiency in troubleshooting hardware and software systems

Excellent problem-solving and analytical skills

Strong communication and customer-facing abilities

Ability to work independently in remote environments

Willingness to travel extensively (up to 7080%)

Valid drivers license

Ability to work in laboratory and cleanroom environments

Good knowledge of German and / or French and English

Benefits

• Bachelors or Masters degree in:

• Electrical Engineering

• Mechanical Engineering

• Physics or Applied Physics

• Mechatronics or related field

• 25 years of experience in field service preferably with:

• Confocal microscopy

• Analytical instruments or lab equipment

• Strong knowledge of:

• Electronics and electromechanical systems

• Imaging systems and optics

• Software System set up

• Ability to read schematics and technical manuals

• Proficiency in troubleshooting hardware and software systems

• Excellent problem-solving and analytical skills

• Strong communication and customer-facing abilities

• Ability to work independently in remote environments

• Willingness to travel extensively (up to 7080%)

• Valid drivers license

• Ability to work in laboratory and cleanroom environments

• Good knowledge of German and / or French and English

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.