Desktop Support Engineer Level 1

We are looking for a proactive detailed-oriented IT Support Specialist to deliver exceptional technical support and maintain our IT this role you will handle incident management manage IT assets and ensure seamless system functionality within a dynamic multi-cultural matrix environment. You will serve as the primary contact for resolving hardware software and network issues while supporting daily operational needs.

Technical Support: Diagnose troubleshoot and resolve end-user hardware operating system and software issues across Windows and Mac environments.

Incident Management: Monitor prioritize and manage the lifecycle of IT support tickets to ensure timely resolution and minimal business disruption.

IT Asset Management: Maintain accurate inventories of hardware software licenses and IT peripheral assets managing deployments and retirements.

Proactive Support: Continuously evaluate IT operations perform routine maintenance and identify potential system vulnerabilities or bottlenecks before they escalate.

Documentation & Reporting: Maintain up-to-date knowledge base articles standard operating procedures (SOPs) and regular incident/performance reports.

Technical Skills

• High proficiency in Windows and Mac operating systems.
• Strong knowledge of Microsoft Office Suite (Microsoft 365) and standard enterprise software.
• Practical experience with network troubleshooting and foundational networking concepts (TCP/IP DNS DHCP VPNs).
• Hands-on familiarity with modern video conferencing platforms (Zoom Microsoft Teams Cisco Webex).

Soft Skills

• Excellent written and verbal communication skills with strong interpersonal capabilities.
• Strong analytical planning and problem-solving abilities with sharp attention to detail.
• Proven ability to work self-sufficiently as well as collaboratively within a team.
• Exceptional time management and organizational skills with the ability to handle multi-tasking under pressure.
• Comfortable collaborating across diverse multi-cultural matrix teams.
• Fluent in oral and written English (corporate standard); proficiency in additional languages is a plus.

Preferred Certifications

• ITIL Foundation
• CompTIA A
• Microsoft Certified Professional (MCP) or equivalent IT certifications.