(Assistant) Manager Quality Management & Technology

Your team

The Assurance Risk & Quality function helps safeguard quality across our Assurance practice by strengthening governance riskmanagementand quality management processes. Working closely with business process owners leadership and global stakeholders the team drives the evolution of our System of Quality Management supports regulatory readiness and enables continuous improvement through technology data-drivenmonitoringand innovative solutions. By translating quality requirements into practical actions we contribute to building trust andmaintaininghigh-quality services across the firm.

Yourimpact

• Become a key Superuser and subject matter expert for the System of Quality Management tool ServiceNow IRM developing deepexpertisein its functionalities workflowsdashboardsand reporting capabilities.

• Support stakeholders in effectively using the platform byprovidingpractical guidance resolving day-to-dayquestionsand contributing to troubleshooting activities.

• Assistin translating quality management requirements into system-based processes controls monitoringactivitiesand reporting solutions.

• Maintain and continuously enhance tool content including tagging structures data quality dashboards workflow configurations access managementconsiderationsand supporting documentation.

• Develop andmaintaintraining materials user guides and communication content that foster user adoption and consistent application across stakeholder groups.

• Support monitoring and reporting activities by extractingvalidatingand analysing information from the tool and preparing meaningful summaries for the QMSE team and leadership.

• Contribute to the implementation and evolution of Audit Quality Indicator solutions and other technology-enabled quality management initiatives.

• Collaborate on ad hoc projects and continuous improvement initiatives that strengthen the effectiveness of the System of Quality Management.

Your skill set

• Experience in audit risk management quality management governance internal controls or technology-enabled business processes combined with an interest in quality management systems.

• Strong digital affinity and motivation to become an expert user of ServiceNow IRM or similar workflow and governance platforms.

• Experience with ServiceNow IRM Power BI Alteryx reportingtoolsor workflow solutions is considered an advantage.

• Structured and detail-oriented approach with the ability to understand complex processes translate requirements into practical system solutions and monitor implementation progress.

• Service-oriented mindset with confidence in supporting stakeholders preparing userguidanceand enabling the adoption of new tools and processes.

• Strong analytical and problem-solving capabilities combined with curiosity and a willingness to learn about quality managementmonitoringand continuous improvement.

• Ability to collaborate effectively across teams and manage multiple priorities in a dynamic environment.

• Excellent communication skills in English;additionallanguage skills are a plus.