Transport Operations Specialist
Job Summary
This is a new role created because operational ownership has no clear home today. You would be the first person in the seat with real influence over how it is shaped.
- Own complex operational issue resolution
Diagnose root causes drive durable fixes rather than workarounds and make sure the same issue does not return next month. - Own the operational way of workingDefine the operational way of working set document and maintain high standards for how cases are handled and prioritized across all carriers and flows.
- Lead operational meetings with our transport providers represent Axis in regular performance reviews hold carriers accountable to agreed service levels and drive action on deviations.
- Own and report operational KPIs delivery performance claims transit time compliance and more. Translate data into clear insight and improvement actions not just numbers on a slide.
- Turn cases into evidence and carry them through operations see problems first. You quantify what you see turn individual cases into an evidenced pattern and hand it to our developers for root cause work or to procurement for commercial escalation. You also sit close to the daily case queue so you hear what is slowing our transport administrators down before anyone else does tooling gaps unclear steps recurring friction. Collect it turn it into concrete asks and follow it through to a verified fix.
- Set the standard and share the load lift the consistency and quality of the teams core tasks by coaching through doing. You will be hands-on with the daily work too: case handling claims and stakeholder communication are the teams shared base load and you are part of it. You will also contribute your operational expertise to new service launches carrier onboardings and system changes.
Your mandate what you own and what you dont.
People management stays with the Transport Logistics Manager.
- Around five years or more of experience in transport logistics operations in an international or global environment for example from a freight forwarder carrier third-party logistics provider (3PL) or a shippers own transport organization. If you have built equivalent depth more quickly we would still like to hear from you.
- Demonstrated ability to handle and resolve complex operational issues independently not just escalate them.
- Experience leading or driving operational performance meetings with external transport providers.
- Evidence that you have worked on the process not only in it you have improved how operational work is done not only executed it well.
- Solid understanding of transport flows across inbound outbound and reverse logistics and across modes.
- Analytical capability comfortable working with data to build insight not just report figures.
- Professional proficiency in English spoken and written.
A degree in Supply Chain Management Logistics or a related field is valuable as is equivalent knowledge gained through experience. We care about what you can do.
- Experience across several carriers and modes rather than depth in one.
- Familiarity with KPI reporting and operational performance management.
- Comfortable reading and acting on an existing Power BI reporting setup you will be working in it day to day not building it.
- Comfortable with AI tools and open to being an early adopter of new technology.
- Working knowledge of Microsoft Dynamics 365 or a similar ERP and TMS environment.
- Employment type:Fixed-term full-time approximately one year. This is a new capability we are deliberately establishing before deciding on its permanent form.
Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.
Lets create a smarter safer world
For more information about Axis please visit our website .
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About Company
Your challenges fuel our innovation. From the world’s first network camera to our 9th generation system-on-chip, we create solutions that help you reach new heights.