Technical Support Engineer

About Justera Group
Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in todays rapidly changing economy. The company has deep expertise in IT consultancy software development and recruitment services providing clients with purpose-driven well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle from hiring to ongoing management ensuring the right fit for each project on time and within budget. With their strong commitment to quality collaboration and client success Justera Group is a trusted partner for technology innovation across Sweden.

About the Role:
We are looking for a motivated Technical Support Engineer to join a Factory IT & Digitalization team supporting a complex industrial production this role you will be part of a small skilled IT support team responsible for ensuring stable and efficient operations across production systems applications and infrastructure services. You will work closely with production users technical teams and vendors to resolve issues support changes and improve IT services in a high-availability environment.

Key Responsibilities:

• Provide hands-on PC and application support in production environments

• Handle incident management troubleshooting and coordination of technical issues

• Support change management activities across systems and services

• Work with application and infrastructure support tasks

• Collaborate with production technicians and system vendors on improvements

• Contribute to problem management and root cause analysis

• Maintain and improve technical documentation and system records

• Support the continuous improvement of IT processes and monitoring

Requirements:

• 5 years of experience in IT support infrastructure or application support

• Strong troubleshooting skills for PCs and IT systems

• Experience in production or industrial IT environments

• Comfortable interacting with stakeholders at different levels

• Fluent in Swedish and English (spoken and written)

• Nice to have:

  • Experience with Microsoft Entra ID and Intune

  • Strong knowledge of Windows 10/11

  • Basic Linux and networking knowledge

  • Experience with ServiceNow or similar ITSM tools

  • Familiarity with Windows Server environments

  • SQL or basic programming/scripting skills

  • Understanding of ITIL processes

  • Experience writing technical documentation

What We Offer:

• A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies

• The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects

• Competitive compensation and comprehensive benefits package

• A supportive culture that fosters continuous learning growth and professional development

• Flexible hybrid working model for an optimal work-life balance

• 25 days of annual leave to recharge and relax

• An annual wellness allowance of 3500 SEK to support your health and wellbeing