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Technical Onsite Support| Helsingborg| Sweden
Job Location:
Monthly Salary:
Posted:
19 August 2026 (10 hours ago)
Posted:
Application Deadline:
16 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your Role
Youprovide end user support on-site maintain hardware and fixes technical problems provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your Role
Youprovide end user support on-site maintain hardware and fixes technical problems provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information analyze problems and resolve issues related to end-user computing (EUC) devices
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices peripherals and installed software
- Performance Monitoring: Monitor and address performance-related issues
- User Training and Advice: Provide advice training and corrections (permanent or temporary) to users
- Documentation and Enhancements: Update or create documentation manipulate data and define enhancements
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g. database administration network support) vendors and third-party support provider
- Prior experience in a customer-focused end-user support role is valuable. This could include roles likeHelp Desk TechnicianDesktop Support Specialist or similar positions
- Swedish & English language proficiency
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Incident Resolution: Proficiency in incident resolution requests changes and problem-solving activities delivered within agreed service level agreements (SLAs)
- Microsoft Product Knowledge: Good knowledge of Microsofts product offerings including high-level capabilities and competitor products.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
