Stockholm | .Net + prod support | SCON
Job Summary
Technology C# .NET Core ITIL processes and ITSM tools (ServiceNow or equivalent) Monitoring & observability tools (APM logs alerts)
Location Stockholm Sweden
Business Unit CMTADM
Compensation Competitive (including bonus)
Your role
In the role of Application Support Engineer you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and the process you will also be collaborating and working closely with business product and engineering teams across geographies. You will be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued.
Flexibility to work in rotation shifts/on call support environment is required for this role.
Key Responsibilities
Application Development
- Design develop test and maintain applications using C# .NET Framework/.NET Core MVC/Web API.
- Develop and enhance web applications APIs background services and microservices.
- Write clean scalable and maintainable code following coding standards and best practices.
- Participate in requirements gathering solution design and technical discussions.
- Develop database objects including SQL queries stored procedures functions and views.
- Perform unit testing integration testing and support UAT activities.
- Collaborate with business users QA teams architects and other developers to deliver solutions.
- Provide L2/L3 production support applications and services.
- Monitor application health system performance and production environments.
- Investigate troubleshoot and resolve application incidents within SLA timelines.
- Analyze application logs error reports and database issues to identify root causes.
- Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
- Support batch jobs interfaces APIs and scheduled processes to ensure smooth operations.
- Participate in on-call support and major incident management activities.
Core Technologies
- Strong experience in C# .NET Core
- MVC Web APIs
- SQL Server (T SQL performance tuning execution plans)
- IIS Windows Server
- REST/SOAP web services
- Familiarity with Azure or AWS (App Services VMs monitoring preferred)
- Logging & monitoring tools (App Insights Splunk ELK etc.)
- CI/CD pipelines (Azure DevOps GitHub Actions Jenkins any)
- Source control: Git
- Ticketing tools: ServiceNow(or equivalent) JIRA Azure DevOps
- Experience in telecommunication domain.
- Exposure to PowerShell scripting
- ITIL Foundation certification
Besides the professional qualifications we respect and place equal importance to the candidates personality which facilitates success in customer environments. Few traits we look for are:
- High analytical skills
- A high degree of initiative flexibility and adaptability
- High customer orientation
- Quality awareness
- Good verbal and written communication skills
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer clients in 59 countries as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills expertise and ideas from our innovation ecosystem. We are deeply committed to being a well-governed environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more