Solution Consulting Lead (SAP Customer Engagement Executive CEE)

This is a pivotal role in the Nordic MidMarket Cloud ERP setup.

As Solution Consulting Lead you are the leading consultant managing specific customers and defining other lead consultants are working in the same way. Deliveryaccountable beyond golive owning the customer backlog and ensuring continuous value creation. The strategy is intentionally to deliver ERP projects with a narrow welldefined scope and then grow the relationship through structured backlog execution and managed services.

You lead the lifecycle management of customers.

• Own customer expansion (topline expand) across all midmarket ERP clients
• Establish and lead the Nordic Mid-Market ERP consultancy model including governance and quality
• Define and run a highquality managed services approach
• Responsible for implementing solutions at customers
• Be deliveryaccountable for the endtoend customer lifecycle after golive
• Lead through structure clarity and coaching rather than operational micromanagement

• Customers experience continuity trust and longterm partnership
• Backlogs are visible prioritized and converted into value and revenue
• A proactive service model that drives stickiness and expansion
• High structure and quality without creating bureaucracy

• Strong background in consulting and specifically in a customer facing role preferably account management/sales.
• Natural bridge builder across delivery models and organizations
• Leadership mindset coaching guiding and setting direction
• Manage customer relationship being a trusted advisor
• Senior stakeholder confidence and calm authority
• Ensure to balance capacity across customers
• Experience acting as accountable owner not just service manager

We would love to hear from you. Send us a short introduction along with your CV and we will get back to you as soon as possible.

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