Senior Technical Support Analyst
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Description
We are looking for a Senior Technical Support Analyst to join our team in Gothenburg.
The Senior Technical Support Analyst provides advanced Level 2/3 IT support across the enterprise acting as an escalation point for complex technical issues. Ensures end users have reliable workplace technology supports hardware/software deployments drives service improvements and mentors less experienced team members.
Key Responsibilities
- Provide advanced second and third level support for desktop hardware software operating system and network connectivity issues.
- Act as a technical escalation point troubleshooting complex incidents and driving issues through to resolution.
- Support hardware lifecycle activities including installation upgrades replacements imaging and asset management.
- Lead or contribute to enterprise hardware/software deployments migrations upgrades and workplace technology projects.
- Develop maintain and improve technical documentation knowledge base articles support processes and automation solutions.
- Evaluate and recommend technology solutions including non-standard hardware software and workplace tools.
- Provide technical leadership mentoring and guidance to junior team members and project teams.
- Collaborate with business stakeholders and IT teams to deliver solutions manage changes communicate risks and maintain high service levels.
Required Qualifications
- Proven experience in IT desktop support end-user computing or enterprise technical support environments.
- Strong experience providing Level 2 and/or Level 3 support for hardware software operating systems and network connectivity.
- Advanced knowledge of Windows desktop environments business applications endpoint devices and workplace technologies.
- Experience troubleshooting complex hardware and software issues and resolving performance or connectivity problems.
- Experience with ticketing systems incident management problem management and change management processes.
- Experience supporting IT deployments migrations operating system rollouts or workplace technology projects.
- Strong documentation communication customer service and stakeholder management skills.
- Ability to mentor others work independently prioritize competing demands and communicate effectively in English.
Preferred Qualifications
- Experience working in a large multinational or enterprise IT environment.
- Experience mentoring support teams and leading small technical projects deployments or migrations.
- Knowledge of Microsoft Intune Autopilot Active Directory Azure AD or similar endpoint management technologies.
- Experience with desktop imaging scripting automation PowerShell or application packaging.
- Knowledge of IT asset management hardware/software lifecycle management and procurement processes.
- Understanding of networking fundamentals including TCP/IP DNS DHCP VPN Wi-Fi and LAN/WAN environments.
- Experience supporting VIP users meeting room technologies and customer-facing onsite support.
- ITIL knowledge or certification and Swedish language skills are advantageous.
#LI-AB3
Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on .
Required Experience:
Senior IC
About Company
Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compliance, government, and media. Its prod ... View more
