Sana Learn Customer Success Manager

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

We believe that everything starts with learning. And that by changing the way the world learns we can change the world for the better. If thats a mission that excites you youll be in great company at Sana in Workday.

Were on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history breakthroughs in knowledge sharing from the Library of Alexandria to the printing press to Google have been pivotal drivers of human progress. Today as the volume of human knowledge grows exponentially making it accessible and actionable remains one of humanitys most critical challenges.

Were building a future where knowledge isnt just more accessible; its a catalyst for achieving the previously impossible. If all of this sounds exciting youre in the right place.

About the Role

As a Customer Success Manager you will work with leading organizations adopting Workday Learn powered by Sana (joint WD Sana Learn customers) ensuring they achieve meaningful outcomes from their investment.
You will partner with customers from early stages through long-term success owning adoption value realization and growth. You are accountable for ensuring customers realize measurable impact from Sana Learn.

This role combines customer success strategic problem solving and change leadership. You will work alongside a highly driven entrepreneurial team and play a key role in how customers succeed with Sana.

What Youll Do

Own Customer Outcomes

• Own a portfolio of customers using Sana Learn accountable for adoption enagement and long-term value

• Define success plans KPIs and measurable outcomes aligned to customer goals

• Monitor customer health using product usage stakeholder feedback and renewal signals

• Identify risks early and drive clear mitigation plan

Drive Adoption and Value Realization

• Lead conversations with customers to define what success looks like and how to achieve it

• Design adoption strategies that drive meaningful usage and sustained engagement

• Help customers move from initial usage to scaled organization-wide impact

• Ensure customers realize valuenot just use the product

Act as a Strategic Partner

• Work closely with HR L&D IT and business leaders to connect Sana Learn to business priorities

• Help customers identify and prioritize high-impact use cases

• Bring structure to ambiguous challenges and drive them to outcomes

• Elevate conversations from product usage to measurable business impact

Maintain Visibility Across the Customer Journey

• Stay closely aligned to customer progress to ensure continuity into long-term success

• Maintain a clear view of risks progress and outcomes across each account

• Ensure customers are set up for sustained success over time

Drive Retention and Growth

• Lead Executive Business Reviews (EBRs) clearly articulating value outcomes and future opportunities

• Identify expansion opportunities across teams use cases and geographies

• Partner with account teams to support renewals and long-term growth

• Bring customer stories to life to bring

Contribute to How We Scale

• Translate customer insights into AI-native playbooks health models and adoption strategies that can be scaled across the CS organization

• Define and codify what AI-first customer journeys look like (from initial adoption scaled impact measurable business outcomes)

• Leverage agents product telemetry and AI-driven insights to move from reactive to proactive and predictive customer success

• Partner cross-functionally to embed guidance directly into workflows and in-product experiences

• Act as a proving ground for leapfrog CS testing refining and operationalizing new AI-driven motions before scaling broadly

• Contribute to building a scalable high-impact AI-native customer success model for Workday

What Will Help You Thrive

• You are naturally curious and always seeking to learn

• You are comfortable operating in ambiguity and solving open-ended problems

• You are impact-driven and focused on outcomes not activity

• You have an entrepreneurial mindset and enjoy building and improving how things work

• You collaborate effectively and influence without authority

• You are energized by learning AI and driving change in organizations

About You

We are looking for individuals who thrive in fast-moving ambiguous environments and are motivated by building and improving how things work.

Basic Qualifications

• 3 years of experience in customer success consulting or similar roles

• Experience working with enterprise customers and senior stakeholders (e.g. MBB Tier 2 consulting or similar roles)

• Proven ability to drive adoption and measurable customer outcomes

Strong candidates often come from one of the following backgrounds:

• Enterprise Customer Success: High-performing CSMs who have driven adoption value and expansion in complex B2B SaaS environments

• Consulting or Strategy: Experience solving ambiguous problems and working directly with senior stakeholders (e.g. MBB Tier 2 consulting or similar roles)

• Implementation or Transformation Roles: Experience driving large-scale change adoption or system rollouts within enterprise organizations

Regardless of background you are:

• A builder who improves systems not just follows them

• Comfortable operating with ownership and autonomy

• Able to move from strategy to execution

• Focused on outcomes and impact not just activity

Workday Pay Transparency Statement (For EU Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills and educational qualifications level of responsibility demands of the role work location and business need. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workdays comprehensive benefits please click here.

Primary Location Base Pay Range: kr686000 SEK - krSEK Sweden

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

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