Program Manager Principal

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shapethe evolution.

The Opportunity

We are looking foraProgram Managerin the Payments Merchant Risk domain responsible for managing and reducing due diligence backlogs related to merchant onboarding and monitoring.Youllbe at the heart of merchant risk and payments operations taking ownership of ODD backlog management while driving operational transformation. The position offers high-impact visibility with measurable results strategic ownership of backlog improvement initiatives and exposure to complex EU regulatory environments with opportunities to drive automation and process innovation.

Day-to-Day Responsibilities

• BacklogManagement:Own and prioritize ODD backlog of merchant periodic reviews monitorKPIs and implement reduction strategies

• Project Management:Lead backlog reduction initiatives define project scope and timelines coordinate cross-functional teams

• Merchant Risk & Due Diligence:Ensure proper ODD execution overseeAML/CTFand Name Screeningcompliance assessments

• Process Improvement:Identifyinefficiencies drive continuous improvement using Lean/Six Sigma methodologies

• Stakeholder Management:Act as main contact for internal teams provide senior management updates align departmental priorities

• Data & Reporting:Track key metrics build dashboards use data insights for processoptimization

• ProgramSteering Committee:Ensuretimelyandaccurateupdates to entity Steering Committee in clear and understandable format and securetimelyescalation of issues requiring steering committee decisionmaking

• Regulatory Compliance:Ensure adherence to AML and card scheme rules support auditsmaintaindocumentation

WhoAreWeLookingFor

We look for big thinkers. People who can drive positive change stepupand showwhatsnext people with passion can-doattitudeand a hunger to learn and practice this means:

• Minimum of3 yearsof experiencein payments risk compliance or operations with experience managing operational backlogs or transformation projects

• Background in merchant onboarding or due diligence is highly valued

• Knowledge of merchant risk AML/KYC and fraud prevention

• Proficiencywith project tools (Jira Asana) data analysis capabilities (Excel SQL BI dashboards) familiarity with payment platforms and risk systems.

Shape the evolution

We are pushing towards the next frontiers ofpaymentstechnology and welookfor big thinkers to join our journey. People with passion can-doattitudeanda hungerto learn and grow. Hereyoullwork with ambitious colleagues from around the world take on unique challenges as a team and make a real impact onthe society. And with our empowering culture strongtechnologyand extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40countries andshape a tomorrow that is yours to own.

Learn more about life at Worldline atjob

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religioncolor national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.