Product Success Partner

At Unit4 our Product Success Partners (PSPs) bring deep product expertise into the customer journey helping customers unlock more value from their Unit4 solutions through Success4U. Working alongside Customer Success Managers PSPs turn product capability into measurable outcomes by driving adoption optimisation and value realisation.

What youll do:

Partner with CSMs to shape and evolve customer Success Plans linking business goals to product adoption and measurable value. 

Use deep product knowledge to identify adoption gaps optimisation opportunities and best-practice pathways across Unit4 solutions 

Guide customers towards scalable future-ready ways of working by promoting standard functionality and reducing unnecessary complexity. 

Support Value Enhancement Services by triaging customer needs and aligning them to outcome-based packages or analysis paths. 

Bring the voice of the customer back into Product Engineering and Customer Experience teams to influence continuous improvement

Qualifications :

• Minimum of 4 years of experience as technical customer support or technical consultant in the area of ERP
• Experience in Customer Success consulting implementation or enterprise SaaS/ERP roles
• Strong ability to translate product capabilities into business value and guide customers towards measurable outcomes
• Confidence in working with customers on adoption optimisation and value realisation
• Ability to turn ambiguous customer needs into clear recommendations practical actions and next steps
• Knowledge of ERPx and related domains such as reporting configuration extensibility APIs and Extension Kit is a strong advantage along with an understanding of SQL and data
• Strong stakeholder management and communication skills with the ability to collaborate effectively across customers CSMs Product Engineering Support and consulting teams
• A proactive consultative mindset with a strong focus on customer value best practice and continuous improvement

Additional Information :

Who we are  

We are a people-first community that nurtures all the areas that surround your working experience. With us youll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.  

We believe that How work should feel is an evolving statement. Work goes beyond tasks and everyday responsibilities its about feeling valued empowered promoted impactful seen and appreciated. 

We are reimagining how work makes people feel.  

 What we offer 

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact  

• balance - with our Flexible Leave Paid Time Off policy remote working opportunities Global Wellbeing Days and other great benefits 

• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so ultimately you can achieve your best work 

• talented colleagues role models and mentors - work learn and be inspired by some of the best talent in the software industry 

• a commitment to sustainability - with initiatives such as our Environmental Social and Governance strategy and Act4Good programme  

• a safe and inclusive working environment supported by our Employee Resource Groups which are open to all. 

Our commitment to equity  

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills qualifications and our current business needs. We know that diversity brings fresh perspectives ideas and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity visit our blogs:  

• Our focus to DEI remains central to who we are 

• Inclusive hiring at Unit4: Building equal opportunities for all 

Background check 

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer we could ask for background checks. Subject to applicable local laws such security checks may require disclosure of personal information including criminal record declaration right to work personal identification and work history. No worries well handle it according to local privacy laws and keep your information safe. Questions Feel free to reach out!  

Remote Work :

Yes

Employment Type :

Full-time