Onsite Coordinator Ludvika

Function

Were Hitachi Vantara the data foundation trusted by the worlds innovators. Our resilient high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data.

If youve seen the Las Vegas Sphere youve seen just one example of how we empower businesses to automate optimize innovate and wow their customers. Right now were laying the foundation for our next wave of looking for people who love being part of a diverse global team and who get excited about making a real-world impact with data.

The Onsite Coordinator (OSC) serves as the primary interface between business stakeholders (Application Managers) and the AMS delivery organization (SDM). This role is responsible for ensuring seamless request orchestration SLA adherence vendor coordination and high-quality service delivery. OSC will directly reporting to SDM.
The OSC acts as an operational anchor enabling Application managers to focus on strategic priorities while maintaining visibility control and accountability across all service requests and deliveries.

Key Responsibilities
Act as the Single Point of Contact (SPOC) for all service requests enhancements and delivery updates.
Ensure all incoming requests are logged tracked and managed through appropriate systems.
Maintain end-to-end visibility of the request pipeline.
SLA & Performance Management (At region level)
Vendor & Operational Management- coordinate daily activities with AMS vendors and technical teams.
Manage operational communications reducing ad-hoc interruptions for Application managers.
Ensure effective resource allocation in collaboration with offshore/AMS teams.
Issue & Escalation Management (At region level) - act as the first level of escalation for delivery issues delays and quality concerns.
Drive resolution by collaborating with relevant stakeholders.
Stakeholder Coordination

Were a global team of innovators. Together we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future this is the place to fulfil your purpose and achieve your potential.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued heard and safe to express themselves they do their best work.

We help take care of your today and tomorrow with industry-leading benefits support and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best which leads to unexpected ideas. So here youll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with.

Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success.