Nordic CRM Lead Nordic Marketing Company

Do you want to play a key role in shaping the digital commercial engine of one of the worlds leading pharmaceutical companies Are you passionate about CRM platforms omnichannel strategy and building strong stakeholder partnerships across Nordic markets Then AstraZeneca might be the right place for you!

Our AstraZeneca Nordic Marketing Company employs around 550 people with offices in Copenhagen Stockholm Oslo and Espoo. AstraZeneca Nordic is a recognized leader in its core therapy areas and aims to improve the lives of millions of people. We drive innovative science deliver key launches and build close collaboration and partnerships within healthcare.

Introduction to role

The Nordic CRM Lead is a critical role within the Nordic commercial technology landscape responsible for ensuring the stability evolution adoption and business value of AstraZenecas CRM and customer data platforms. While CRM remains a critical enabler of the broader customer engagement strategy this role is primarily focused on owning and optimizing the CRM ecosystem and related commercial technology capabilities.

Approximately 50% of the role focuses on hands-on technical ownership troubleshooting platform governance architecture oversight vendor management and continuous improvement across the CRM landscape. The remaining 50% focuses on business partnering stakeholder management change leadership training adoption and ensuring technology capabilities are aligned with business priorities.

The role requires significant pharmaceutical industry experience and a deep understanding of field force effectiveness customer engagement processes segmentation and targeting customer master data management and regulated commercial environments. Strong expertise in Veeva CRM and the broader Veeva ecosystem is considered essential while Salesforce platform experience is advantageous.

The Nordic CRM Lead engages with the Nordic markets specifically supporting the IT aspects of commercial and medical ambition for both Business Unit (BBU) and Oncology Business Unit (OBU) field forces as well as overall content approval platforms. A critical responsibility for this role soon will be to lead and oversee the migration from Veeva CRM to Salesforce CRM (Future of CRM) ensuring a seamless transition and optimization of the new platform.

You can be located in any of our Nordic offices and you are expected to be on-site three days per week.

While the role has no direct reports you will be expected to guide and coordinate cross-functional teams on project-specific initiatives acting as a trusted technical leader and mentor.

Key Accountabilities

• Act as a proactive Nordic business partner building strong relationships and anticipating business needs across markets.

• Define and drive the Nordic CRM and platform roadmap including the migration from Veeva CRM to Salesforce CRM.

• Lead Nordic platform architecture ensuring scalability and alignment with business goals and global IT standards.

• Translate commercial and medical requirements into actionable use cases for global delivery teams.

• Drive user adoption through structured training enablement initiatives and ongoing support.

• Identify and implement innovative IT solutions including AI and automation to address business challenges.

• Ensure strong governance compliance and platform lifecycle management.

• Represent Nordic business needs in global forums and influence global roadmaps.

• Provide hands-on operational support including system troubleshooting and service desk coordination.

• Develop business cases to support investment decisions and continuous improvement initiatives.

Essential Skills & Experience

• Strong expertise in CRM platforms particularly Veeva CRM.

• Significant pharmaceutical industry experience supporting commercial and medical organisations.

• Solid understanding of platform architecture and commercial excellence processes including Segmentation & Targeting Call Planning Incentive Calculations Content Publishing (Promomats) and SFE Analytics.

• Proven experience in business partnering and stakeholder management within a complex matrix organisation.

• Experience working with cross-functional and cross-cultural teams across multiple countries.

• Experience with Scrum and Agile project management methodologies.

• Strong communication and presentation skills with the ability to translate complex technical concepts into business value.

• Ability to work with complex integrated systems and solve business challenges through innovative technology solutions.

• Fluent in English; Nordic language skills are an advantage.

Desirable

• Degree in a relevant field or formal certification in Business Analysis.

• Experience working in a global organisation.

• Lean Sigma training or equivalent.

• Experience leading CRM transformation migration or modernisation initiatives.

• Experience mentoring coaching or developing others.

Why AstraZeneca

When we at AstraZeneca see the chance to change we take this opportunity for every opportunity no matter how small can be the beginning of something big. We are proud to have a unique workplace culture that inspires innovation and collaboration. Here employees are empowered to express diverse perspectives and are made to feel valued energised and rewarded for their ideas and creativity.

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work at pace and challenge perceptions. Join us in our unique and ambitious world.

So what is next

Are you already imagining yourself joining our team Great because we cannot wait to hear from you.

Welcome with your application in English latest by 16th of August 2026!

Applications will be reviewed continuously throughout the application period.

Where can I find out more

Follow AstraZeneca on LinkedIn: & Diversity: Inclusion and diversity

Career site: for Nordic Marketing Company:
Sweden:

Denmark: AstraZeneca Denmark

Norway: AstraZeneca Norway
Finland: AstraZeneca Finland

Date Posted

Closing Date