Night Audit Welcome Office Agent Clarion Hotel the Pier

At Clarion Hotel The Pier we are expanding our team and looking for a driven passionate individual to create extraordinary experiences for our guests. As our Night Audit Receptionist you are at the heart of operations and play a crucial role in creating a unique unforgettable stay for everyone walking through our doors.

The reception is where our guests get their first impression and where they turn for assistance. That is why we believe you have a natural ability to make every guest feel seen paired with a positive problem-solving mindset and infectious energy. You are comfortable taking initiative and you enjoy keeping things under control. Previous experience in a similar role is a strong plus but not a requirement.

You will join a talented vibrant team of personalities who go the extra mile every single day to deliver guest experiences far beyond the ordinary. Our ambition is to have the most passionate and engaged team in the industryare you one of us

What does the role of Night Receptionist entail

• Daily front office operations such as checking guests in and out answering the phone taking reservations managing reservations and various administrative tasks. You ensure that every experience is smooth from bookings and payments to handling guest inquiries

• Maintaining a high level of service to ensure guests always receive a professional welcome

• Assisting with various questions and requests before during and after the guests stay

• Allocating hotel rooms and preparing arrival lists for upcoming days

• Actively working with upselling and ensuring department goals are met

• Staying updated and confident in the hotels fire and safety procedures

• Collaborate with colleagues across departments to create a seamless elevated guest experience

• This is a night position working 7 days on / 7 days off

Who are you

• You embody Clarions promise of style quality and energy in every interaction consistently delivering high-quality personalized service

• You have good computer skills

• Strong written and spoken skills in English and preferably also Swedish

• Service is your DNA

We offer you:

• Being part of one of the best teams in Gothenburg

• Great colleagues in the Nordic regions most exciting and expansive hotel chain

• Opportunities for training and further development within Strawberry

• Hotel stay discounts and food and beverage discounts for you and your friends

• Be part of a skilled highly service-minded team where we look out for one another at one of Gothenburgs premier hotels

This is a full time (84%) position with a start date to be agreed upon. The position is temporary until January 2027 with the possibility to become a permanent position.

Is This You

• Youre passionate about delivering premium guest experiences that are polished warm and unforgettable
• Youre adaptable independent and thrive in dynamic fast-paced environments
• You have an eye for detail and know how to elevate the everyday into something extraordinary
• Experience in hospitality or customer service is a bonus but your attitude and commitment to service excellence are what matter most

Why join Clarion & Strawberry

At Clarion youre part of a brand that combines the best of urban style and premium quality and that commitment extends to our team. Heres what youll enjoy:

• A fast-paced inspiring work environment where your contributions are valued
• Opportunities to grow and develop within the dynamic Strawberry group
• Staff discounts and friends & family rates across our 200 hotels
• Four complimentary hotel nights each year
• A 25% discount on food and beverages at our restaurants and bars
• Exclusive deals on experiences travel shopping and more

About Strawberry

Strawberry is not just any company in the hotel industry - were a rebel with a warm beating heart. Strawberry is a portal to a world of more than 240 hotels 120 restaurants and 20 spas where we create thousands of experiences every day. Strawberry is built on our core values: energy courage and enthusiasm. Our team of 20000 skillful individuals from more than 166 countries is what makes us grow.

Ready to make an impact

If this sounds like you dont wait - apply today to join our team and help shape premium guest experiences with Clarion. Were reviewing applications continuously so positions may be filled before the deadline.