Medical Lead Airline Operations

Are you a structured and solution-oriented professional with strong communication skills excelling in dynamic environments If yes you might be our new Medical Management Lead!

Medical Leads are a crucial part of SAS Airline Operations supporting the organization through pragmatic harmonized and efficient sick-leave follow-up processes. We are a small skill-diverse team striving for success in every project we take on by delivering data-driven solutions actionable insights and consistent task-tracking to reach SAS shared targets.

Managing absence analytics is at the core of what we do. We identify trends translate patterns into practical actions and provide clear recommendations for crew managers and other stakeholders. Therefore a close collaboration across a broad stakeholder network is also a key part of our work ensuring process alignment policy compliance as well as adherence to legal framework across Sweden Norway Denmark and the UK. We aim to integrate people processes and culture under one common standard.

The given role involves collaborating with a wide range of stakeholders with the primary aim of supporting the organization in reducing sickness absence and improving crew well-being aligning with our shared goals and main KPIs.

This requires an in-depth understanding of how to support and guide local crew managers operationally while maintaining a strategic overview and understanding of the bigger picture.

You will play a crucial role in developing new SOPs driving improvement projects and tracking value-adding activities together with your cross-functional colleagues in the Medical Leads Team. Another important aspect of the role is the ability to translate data-driven insights into clear recommendations and measurable actions.

In short you will provide pragmatic leadership support as a trusted advisor by simplifying complexity identifying patterns and reviewing performance/attendance in close dialogue with crew management who are ultimately responsible for our flying crew.

A naturally curious mindset strong root-cause analysis skills and the ability to maintain a human perspective are essential to the way we work.

Some of the day-to-day tasks will include the following:

• Supporting managers cross-functionally by providing insights & guidance on active sick-leave follow-up towards joint targets of decreased sick rates & increased employee well-being.
• Work closely with your Medical Leads Team and drive our internal projects forward
• Lead initiatives focused on preventive measures to minimize the risk of illness and injuries
• Day-to-day operational tasks at our 4 crew-bases
• Support the harmonized work-streams and coordinate between relevant stakeholders to secure accountability and alignment of work-ways across SAS
• Assure that information and guidance based on pattern recognition are always clearly provided and presented to the crew managers/other stakeholders for the next steps.
• Support the integration of people processes & cultureto assure all agreed upon actions/initiatives bring strategic value
• Lead and oversee key improvement projects in required fields
• Support the continuous improvement mindset of the group

We are looking for a structured and innovative professional with at least five years of relevant experience and a relevant academic degree. Your background may include improvement projects team leadership project management management consulting strategic advisory healthcare or any Nordic legal field. You are a strong change champion with excellent stakeholder management skills combining a people-oriented approach with an analytical mindset and the ability to identify trends provide guidance and collaborate effectively across functions. Traveling between our bases and supporting cross-functionally is expected for this role.

• Min. bachelors degree in a relevant field
• Vast experience of working systematically towards clear and tangible results
• Ability to impact and engage a large & diverse group of people
• Exhibit excellent analytical prioritization and communication skills
• Investigate issues and present well-founded conclusions.
• High emotional intelligence
• Proficiency in a Scandinavian language and English both spoken and written in fluent professional form
• Excellent system and computer skills and the ability to balance short-term and long-term objectives
• Much consideration will also be placed on your interpersonal skills

- Strong analytical and collaboration skills a solution-oriented mindset and empathy towards colleagues
- Ability to work with a practical solution-oriented approach
- Structured and systematic in handling tasks and communication
- Effective continuous improvement skills and change-readiness
- Committed to fostering a supportive and healthy culture
- A positive can-do attitude

We are a close team who despite working in a dynamic and sometimes challenging environment never forget the importance of fun and flexibility at work!

You will never find yourself alone in a challenge as we support each other - win or lose

Moreover work-life balance with flexible hours is just as important as succeeding with our mission.

You can be based in Norway OSL Denmark CPH or Sweden STO but must be prepared to work cross-functionally with all bases as well as travel between bases as needed.

(A background check will be conducted for the selected candidate to be able to access airside at our bases)

We aim to fil this position by the end of September 2026 and we will be interviewing candidates on an ongoing basis so please send your application ASAP.

Please send your CV and application via Apply now as soon as possible at the latest by September 10:th 2026

For additional questions you can contact hiring manager Amanda Steen Cartwright Head of Medical Leads at

We look forward to hearing from you!