Logistics & Customer Service Coordinator

At BioLamina our products are helping researchers around the world develop the next generation of cell therapies. Behind every shipment that leaves our facility is a person making sure the right product reaches the right customer at the right time. That person is you.

We are looking for a Logistics & Customer Service Coordinator to join our commercial team. This is a central role where you will own the full order flow from the moment a customer places an order to the moment it is invoiced and delivered.

The Role

As Logistics & Customer Service Coordinator you will manage and continuously improve our customer service and logistics operations. You will be the primary point of contact for order handling work closely with our sales team and ensure that products are shipped and invoiced smoothly and accurately.

You will also play an active role in how we develop our processes and tools going forward including the rollout of our CRM system HubSpot. You report to the Head of Commercial Strategy & Operations and collaborate cross-functionally with teams across the company.

Key Responsibilities

• Own the complete order process: receive handle and ship orders and manage invoicing

• Maintain and improve service levels across response times delivery accuracy and order quality

• Build and maintain strong day-to-day relationships with customers and suppliers

• Resolve order-related issues and coordinate problem solving across teams

• Monitor inventory and stock levels flagging potential shortages proactively

• Support Accounting with order follow-up and reconciliation

• Help keep department SOPs and work instructions current and accurate

• Collaborate in the implementation of CRM HubSpot at BioLamina

• Actively contribute to the continuous improvement of customer service processes and tools

• Perform work in compliance with BioLaminas Quality Management System (QMS)

What Were Looking For

Required:

• Experience in logistics warehouse operations or customer service

• Comfortable working in English our company language used in daily communication emails and documentation

• High school diploma or equivalent further education is welcome but not required

• Comfortable working with digital tools and systems

A plus:

• Experience with order management systems or CRM tools

• Background in a life science pharma or quality-regulated environment

Who You Are

You are thorough and methodical by nature you notice when something doesnt add up and you follow it through. You have a sharp eye for detail and a strong sense of judgment: you can quickly assess whether something looks right or whether it needs a second look.

You pick up new systems and ways of working quickly and once you understand how something works you can run with it independently. You are self-driven well-organized and take ownership of your responsibilities without needing to be micromanaged.

You enjoy being part of a team and communicating clearly across functions whether its a quick update to a colleague or a response to a customer. You stay calm under pressure and find satisfaction in solving practical problems.

Why BioLamina

BioLamina is a Swedish biotech company with a clear mission: to enable the cell therapies that will define the next era of medicine. Our products recombinant laminins used in stem cell culture are used by researchers worldwide and we believe they can genuinely change the world.

At BioLamina you will work in an international value-driven environment alongside dedicated and high-performing colleagues. We invest in our people value diverse perspectives and are committed to a work environment that is safe sustainable and genuinely enjoyable.

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