IT Systems & Support Technician

This is a full-time onsite position based in Stockholm Sweden.

Do you have a passion for gaming and IT operations As a part of my3Twelve you will have an opportunity to join a dynamic team supporting a global enterprise client. My3Twelve is seeking a technically skilled professional who thrives in both hands-on IT support and strategic systems administration. This role is ideal for someone eager to grow into advanced responsibilities independently drive projects and act as a technical project manager with minimal oversight.

Key Responsibilities

Provide front-line technical support troubleshooting hardware/software issues and delivering desktop support across multiple platforms

Manage onboarding/offboarding IT tasks (PC build-out dev kit setup etc.)

Maintain and optimize a large fleet of test devices (Windows Android Chrome OS etc.)

Transition lab operations to cloud-hosted environments

Develop and deploy automation scripts (PowerShell or similar)

Set up lab infrastructure (racking cabling servers provisioning)

Own and improve processes for managing technical requests tracking issues and communicating status

Deliver both tactical (day-to-day) and strategic (long-term) IT projects

Evaluate and recommend hardware solutions for diverse technical needs

Monitor maintain and secure servers networks and computer systems

Implement system updates patches backups and disaster recovery operations

Ensure compliance with security privacy and regulatory requirements

Collaborate with cross-functional teams to resolve issues and enhance system performance

Document IT procedures and system configurations

Independently drive projects to completion acting as a technical project manager:

Develop project plans and timelines

Proactively identify and mitigate risks

Communicate project status and milestones to stakeholders

Facilitate team meetings and stakeholder reviews

Track KPIs and project outcomes

Capture lessons learned and implemented best practices

Qualifications

35 years experience in IT operations or similar roles

Bachelors degree in Computer Science Information Technology or related field

Strong scripting skills (PowerShell C# preferred)

Deep knowledge of operating systems (Windows Linux) as well as using and automating Azure and XML

Experience with network administration security and Azure virtual machines

Familiarity with corporate IT environments (AAD AD Directory Services SharePoint ADO)

Experience with ITIL-based helpdesk systems and ticketing platforms (JIRA Autotask Kaseya etc.)

Ability to work independently and collaboratively

Service-minded positive can-do attitude

Highly Recommended:

Experience in IT operations/engineering for a game studio

Certifications: CompTIA Network CompTIA Security Microsoft Certified: Azure Administrator Associate

Experience troubleshooting client issues in complex corporate environments

Experience in technical lab environments and front-line IT operations