Head of Modern Workplace Support (DWS) Services

Location: Stockholm Sweden

CGI is looking for a highly capable and hands-on Director of Digital Workplace Services to lead and modernize our workplace technology landscape.

This is not a traditional operational management role. We are looking for a technically strong Digital Workplace leader who understands modern workplace architecture end-user experience automation collaboration platforms workplace transformation and next-generation support services.

You will lead the evolution of our Digital Workplace function while remaining deeply connected to technology delivery operational excellence and innovation.

As Director of Digital Workplace Services you will own the strategy transformation and operational delivery of our workplace ecosystem across multiple functions including:

.Digital Workplace & End User Computing
.Service Desk & Support Operations
.Workplace Experience & Productivity Services
.IT Service Management (ITSM)
.Modern Collaboration Platforms
.Endpoint Management & Automation

You will work closely with senior stakeholders architects operations teams and business leadership to build a future-ready digital workplace environment that improves employee productivity security automation and user experience.

Key responsibilities include:

.Driving the Digital Workplace strategy and roadmap aligned with business goals
.Leading workplace transformation initiatives including AI-enabled support automation self-service and modern support models
.Improving end-user experience across collaboration mobility endpoint and productivity platforms
.Leading and mentoring managers and technical teams across Workplace Services Service Desk and ITSM
.Modernizing operational processes using ITIL automation analytics and proactive support methodologies
.Managing vendors budgets forecasting and service performance
.Acting as a trusted advisor to senior leadership on workplace technology trends and transformation opportunities
.Ensuring scalable secure and efficient workplace operations across the organization

We are specifically searching for a leader with deep practical experience in Digital Workplace Services someone who has built transformed or operated modern workplace environments hands-on.

You likely bring experience in several of the following areas:

.Modern Workplace / Digital Workplace transformation
.Microsoft 365 ecosystem (Teams Intune Endpoint Manager Entra ID Copilot)
.End User Computing (EUC)
.Device lifecycle & endpoint management
.Automation & self-service support
.AI-enabled workplace services
.ServiceNow or modern ITSM platforms
.Workplace analytics and employee experience platforms
.Hybrid workplace technologies
.Service Desk modernization
.Security and compliance within workplace environments

Your Profile:

.Strong leadership experience managing both people and delivery
.Technically credible and comfortable engaging with engineers and architects
.Able to balance strategy with operational execution
.Passionate about modern workplace trends and emerging technologies
.Strong stakeholder management and communication skills
.Experience driving organizational and technology transformation
.Commercially aware with experience managing budgets and service performance
.Strong written and verbal English and Swedish (preferable) skills.

#LI-HL6

Why CGI

At CGI you become part of one of the worlds largest IT and business consulting organizations. We combine global scale with local entrepreneurship and innovation.

You will have the opportunity to shape the future workplace experience for both employees and customers while working with highly skilled teams in a collaborative and people-focused culture.

If you have any questions about the position please contact: We are working on an ongoing selection process so please submit your application as soon as possible but no later than June 1st.

• Collaboration
• Communication
• English
• IT Service Management
• ITIL
• Leadership
• ServiceNow
• Stakeholder management
• Swedish

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.