Head of Managed Services

This is a high-impact leadership role where you will take ownership of the continued development of Icomeras managed services. You will define the service strategy operating model and roadmap and lead the transition towards a more structured platform-basedand automated service setup. The role involves close collaboration with product engineering and commercial functions with responsibility for aligning services across a global organization.

At Icomera managed services cover the end-to-end delivery and continuous improvement of our connectivity and digital services including service design operations and customer-facing performance.

Inthis role you willbe responsible forthe continued development of managed services ensuring that the service setup is structured scalable and aligned with business needs. You will define how services are designed and delivered whilemaintainingstability in ongoing operations.

You will lead the transition towards a more platform-based and automation-supported setup including the development of service models processes and tooling. A key part of the role is toestablishclear ways of working and ensure consistency across teams and locations.

You will also create alignment across stakeholders ensuring that service delivery development and expectations are clearly defined and understood across the organization.

In addition you will:

You bring extensive experience from service management or managed services in a technical environment.You are comfortable operating in complex setups where multiple functions and stakeholders need to stay aligned and where structured approaches are essential.

You also have experience leading and developing managers witha track recordof building strong management teams and creating the conditions for others to succeed.

You have experience of shaping and evolving service organizations including how processes governance and delivery models fit together. You are used to working close to both technology and business and you take a practical approach to turning direction into tangible outcomes.

You have a strongtrack recordof leading change and transformation initiatives with the ability to drive adoption of new ways of working across teams and stakeholders. You are comfortable navigating complexity and bringing structure clarity and direction in evolving environments.

Given the focus of the role it is important that you have worked in environments where services areclosely connectedto software platforms or digital products.

More specifically you have:

• Experience working with automation AIOps or AI-related developments
• Experience from international and distributed organizations
• Exposure to multi-vendor environments or partner-based delivery models
• Background from connectivity SaaS telecom or similar industries

You are experienced in leading change across teams andstakeholders andare able tobuild alignment and drive adoption of new structures processes and ways of working.

You are comfortable working in environments where direction and structure are developed over time and you actively contribute to shaping and driving that change.

You combine a long-term perspective with a practical approach andare able tolead and drive change moving work forward even when conditions are not fully defined.

You take ownership of your area and work in a structured and methodical way whilemaintainingthe ability to collaborate across teams and functions. You communicate clearly and adapt your approach depending on the audience.

You are pragmatic in your decision-making steady in your approach and comfortable operating in an international context where English is the working language.