Head of Customer Base Management

We are looking for a Head of Customer Base Management (B2B) to join us at Telia.

My name is Anne Hedberg Head of Business Management and Im looking for someone who wants to grow together with us. We are a supportive and forward-looking team focused on creating customer value through insight-driven lifecycle management stronger customer relationships and sustainable business growth.

What youll do:

As Head of Customer Base Management youll lead how Telia develops customer relationships across the entire B2B lifecycle from onboarding and engagement to retention growth and win-back. Youll lead a highly skilled team and work closely with Product Management Commercial Management Marketing & GTM Sales and Data & Analytics to turn customer insight into business impact.

• Lead coach and develop a high-performingcollaborativeand inclusive team.
• Shape and continuously evolve Telias B2B customer lifecycle strategy across onboarding engagement retention upsell cross-sell and win-back.
• Create customer value through lifecycle programs customer journeys targeted communication and data-driven activation initiatives.
• Partner across functions to transform customer insight and analytics into actions that improve customer experience retention profitability and growth.

What will help you thrive in this role:

Werelooking for a collaborative leader who enjoys combining commercial thinking customerinsightand people leadership to create lasting customer and business value.

To succeed in this roleyoulllikely bring:

• Experience leading teams or cross-functional initiatives within customer lifecycle management CRM customer valuemanagementor similar commercial disciplines.

• A strong commercial mindset anda track recordof turning insight and data into business results.

• The ability to create clarity buildtrustand align people around common goals in a complexorganization.

• Experience balancing strategic direction with operational execution and delivering through others.

• Experience from telecom subscription-based businesses or other customer-centric industries is valuable.

• A university degree in Business Economics MarketingAnalyticsor a related field - or equivalent experience gained throughout your career.
• Native or near-native fluency in Swedish is required along with strong English skills.

Join us to shape smarter living for people businesses and the planet

At Teliawerea team of 15000colleagues across the Nordics and Baltics passionate about technology and connectivity. As aLeadingTelecommunications Operator&ClimateLeader we drive change with large-scale impactful projects while building a sustainable inclusive world.

Here you cangrow your skills lead meaningful projects and thrive in a supportive diverse environment.Whetheryouretaking your first step or your next Telia is a place to grow belong and make a real impact.

What we offer

When you join usyoullreceive a comprehensive benefits package tailored to your local market opportunities for remote work and have the chance to earn a bonus based on your performance and Telias results.

Ready to makebetterhappen

We look forward to receiving your application by.Please note that we might close the position earlier if we find the right candidate so dont wait too long to apply!

Location:Solna

f youre selected for the next stage youll be contacted by ourTalent Acquisition Partner.
Background and reference checks will be part of the process.

Want to know more about this rolePlease reach out to Grete Lahtvee Talent Acquisition Partner

Equal opportunities

At Telia we recognize talent byprofessional skills and growth champion diversity ensuring every individuals needs are met regardless of disability gender age nationality sexual orientation or social status. Together were dedicated to fostering an inclusive work environment whereyour uniqueness is our strength.

Join us andletsmake better happen-together!