Engineering Manager (Production Engineering)

Were looking for an Engineering Manager who wants to establish a new function in an environment of rapid growth someone who can earn trust across engineering teams they dont manage and knows when to add structure and when to stay out of the way. Youll combine hands-on technical credibility with the judgment to know how much rigor a given moment actually needs.

If you enjoy building structure for things teams already are working with on their own working across team boundaries and helping engineers get better at owning what they ship this is your opportunity to shape how Telavox runs production.

Production Engineering (PE) builds lasting structure around how Telavox runs production: reliability standards on-call setup and change/release management. These arent new topics for us; whats new is the dedicated ownership were building around them starting with you. Your role will be to open the ground here prioritising whichever area you can move fastest on first.

Youll work across teams you dont manage day-to-day building the standards and processes that let engineering teams run production more reliably and change it more safely. Telavox supports operators across the Nordics and globally and as we bring on more of them keeping things reliable while we change them safely becomes strategically critical to how we scale. We expect this function to grow into a team over time.

Your day-to-day work will include:

• Mapping todays practices (on-call incident follow-up release/change process) and turning what you find into a concrete starter kit or standards

• Owning the reliability foundation: error-budget accounting paging and runbook platforms

• Shepherding change and release practice including our operator-facing change interface

• Working closely with engineering teams and their managers to drive adoption without direct authority over their roadmaps

• Identifying where AI-assisted tooling can meaningfully reduce toil (e.g. incident/RCA tooling)

Youre comfortable being one of the first names on a small high-trust function building credibility through hands-on delivery rather than a large team underneath you from day one. You may come from an SRE incident management or production engineering background or from a release/change management and process background with strong technical grounding.

Key skills and experience were looking for:

• Experience with production reliability practices (SLIs/SLOs incident management on-call) and/or change & release management in a live customer-facing platform

• Comfortable driving standards and adoption across teams you dont formally manage

• Confident operating with ambiguity: the structure around this work is still taking shape

• Solid technical grounding enough to be credible in incident command or architecture-adjacent conversations

• Strong communicator able to work with engineering teams EMs and external operator counterparts alike

• Experience from a SaaS or B2B environment ideally having felt firsthand where formal change-board processes cause pain or friction

Since Telavoxs journey started in 2002 we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator we develop and own our all-in-one communication platform which integrates telephony PBX messaging meetings and contact centers giving businesses a smarter way to connect.

Today were a thriving company with 1.9 billion SEK in revenue and 500 Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

Read more about our new HQ in Malmö !

At Telavox we dont focus on fitting in; we focus on making room for everyone.

Were always on the lookout for great talent so applications are reviewed continuously. If youre ready to be part of an innovative AI-driven telecom company apply today with your CV and cover letter in English.

For any questions feel free to reach out to Hiring Manager Filip Ahlberg at

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