Director, Professional Services- Delivery Global Projects
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Job Summary
Director of Professional Services Pagero
Thomson Reuters through its Pagero business is seeking a Director of Professional Services to lead a global delivery portfolio within our fast-growing e-invoicing and compliance network.
This is a senior leadership role responsible for delivering complex multi-country programmes for enterprise clients while scaling a high-performing global delivery organisation. You will own one of our core project portfolios leading managers and project teams and partnering closely with Product Regulatory and Commercial functions to ensure consistent high-quality delivery.
If you bring strong commercial judgement global programme leadership experience and a focus on building effective teams in evolving environments this is a high-impact opportunity.
About the role
- Own a portfolio of global client programmes ensuring delivery across multi-country implementations
- Lead and develop a team of managers and project professionals (40 employees)
- Set portfolio priorities governance and delivery standards aligned to business objectives
- Oversee financial performance including forecasting utilisation and margin
- Act as escalation point for complex programmes ensuring risks and dependencies are managed
- Partner cross-functionally to align services with product regulatory and client requirements
- Engage senior client stakeholders to support delivery outcomes and long-term relationships
- Drive continuous improvement in delivery execution and operating model
About you
- Extensive experience leading global professional services or project portfolio delivery in a SaaS software or consulting environment
- Proven track record delivering complex multi-country programmes with senior stakeholder exposure
- Strong commercial and financial acumen with ownership of performance metrics
- Experience leading managers and scaling delivery teams in a matrix organisation
- Understanding of enterprise software delivery ideally within e-invoicing tax P2P/O2C or compliance-driven environments
- Confident communicator (in English) able to operate effectively across functions and at senior levels
Preferred
- Experience with global compliance or digital transaction platforms
- Background in finance transformation or document automation
- Additional European languages (e.g. Spanish or French)
Deadline for applications: 30 June 1159
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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About Company
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