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Desktop Support Technician L2 SE
Job Location:
Job Location:
Gothenburg - Sweden
Salary:
Not provided by the employer
Salary:
Experience Required:
1-3years
Experience Required:
Posted:
30 June 2026 (30+ days ago)
Posted:
Application Deadline:
27 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a highly driven Desktop Support Technician L2 who will provide day to day localremote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix fault diagnosis and resolution. Providing fault analysis to customers various core operating systems and platforms as well be able to provide support and apply desktop fault resolution for the approved application suite.
Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
Requirements
What You Will Do:
- Deliver end-user desktop and deskside support: Provide first and second-level technical support by diagnosing and resolving hardware software operating system network connectivity printer and application issues. Perform break/fix activities IMACs (Install Move Add Change Delete) preventive maintenance and ensure all incidents are documented and resolved within SLA.
- Support workplace devices and enterprise applications: Install configure upgrade and troubleshoot Windows desktops/laptops Microsoft Office Cisco Jabber authorized business applications printers mobile devices (iOS/Android) and basic macOS systems. Provision and configure user devices manage application support using Knowledge Base (KB) and Standard Operating Procedures (SOPs) and assist with Active Directory user administration.
- Manage tickets and collaborate with IT teams: Log update and resolve incidents through the ITSM ticketing system communicate status to end users coordinate with third-party vendors for complex issues and provide Hands & Eyes support for Network Server Telecom Audio/Visual Data Center and Conference Room teams. Mentor Band 1 technicians and assist Band 3 engineers when required.
What You need:
- Education: Bachelors degree in Computer Science Information Technology or a related field.
- Experience: Desktop support experience in an enterprise environment.
- Operating Systems: Windows 7/8.1/10 basic macOS support Microsoft Office 365.
- Infrastructure Skills: Active Directory Group Policy (GPO) PC/laptop hardware printers peripherals enterprise antivirus and ticketing systems.
- Mobile & Networking: iOS/Android device support Mobile Device Management (MDM) enterprise encryption basic networking servers Audio/Visual telecom and smart devices.
- Technical Skills: Hardware/software installation IMACs break/fix support diagnostics troubleshooting and preventive maintenance.
- Certifications: CompTIA A Microsoft Certified Professional (MCP) or equivalent (preferred).
- Soft Skills: Strong analytical and troubleshooting skills excellent communication customer service multitasking SLA management teamwork flexibility and willingness to work after hours or weekends when required.
Benefits
Why Join Excis
- Be part of a growing global team that values innovation and collaboration.
- Work with cutting-edge technologies and projects.
- Career growth paths in IT support network engineering and beyond.
Were excited to meet skilled and passionate individuals ready to contribute to our mission of delivering IT excellence. If youre ready to take your career to the next level apply today and join the Excis family!
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
