Delivery Specialist Senior Delivery Specialist

As a Delivery Specialist at Avarda you will play a key role in delivering successful payment solutions to our merchants across the Nordics and supporting their growth journey toward new markets. You will own and drive merchant implementations from planning to successful go-live acting as the bridge between our merchants and internal teams across Product IT Development Operations and Commercial.

The role combines project management implementation consulting technical integration coordination and service management. You will work primarily with mid-sized online retailers while also supporting some of our most important strategic merchants after launch helping them integrate Avardas solutions optimize their payment experience and ensure long-term success. You will manage multiple implementation projects simultaneously alongside these ongoing relationships - ideal for someone who enjoys taking ownership solving complex challenges and working in a fast-paced fintech environment where you can make a direct impact.

• Lead end-to-end merchant onboarding and implementation projects typically running over several months

• Manage multiple merchant implementations simultaneously while maintaining high quality transparency and delivery predictability

• Act as the main delivery partner for merchants ensuring excellent communication and a smooth implementation experience

• Coordinate collaboration between merchants and internal teams including Product IT Development Operations Commercial and other stakeholders

• Support technical implementation activities including API integrations troubleshooting testing and release coordination

• Translate merchant business requirements into actionable tasks for technical and operational teams

• Proactively manage delivery risks dependencies and blockers to ensure successful and timely delivery

• Ensure a smooth transition from implementation to ongoing service management then support strategic merchants with continuous improvements that sustain high satisfaction and strong partnerships

• Contribute to improving implementation processes tools documentation and ways of working sharing insights from merchant interactions to support product and operational development

We are hiring at both the Delivery Specialist and Senior Delivery Specialist level. The core role is the same we set the level scope and mentoring responsibilities based on your experience so we encourage you to apply whether you are building your delivery career or bringing a track record of leading complex implementations. At the Senior level you will also take the lead on our most strategic and complex merchant implementations act as a point of escalation for delivery challenges and help mentor colleagues and shape how the team works.

• 2 years (Delivery Specialist) or 5 years (Senior Delivery Specialist) of experience in implementation delivery management technical project management customer onboarding or similar roles ideally within fintech payments banking SaaS or e-commerce

• Experience coordinating cross-functional teams and managing customer-facing technology implementations

• Aware of what API integrations involve comfortable with technical documentation and integration troubleshooting and able to translate technical concepts into business value

• Strong stakeholder management skills able to manage multiple priorities while communicating clearly with both technical and business audiences

• A track record of ownership initiative and problem-solving in fast-moving environments

• Fluent English required

• Bachelors degree in Business Technology Engineering Computer Science or equivalent professional experience

• A project management or service management background (e.g. certification or hands-on experience such as PRINCE2 Scrum or ITIL)

• A technical or tech-lead background working hands-on with API integrations

• Experience with Nordic or international merchants or products expanding into new markets

• Familiarity with agile tools such as Jira or Confluence

• Swedish or Finnish language skills

For the Senior level a background in project or service management and hands-on experience with API integrations carry particular weight.

• Flexible work hours and the option to work from home so you can balance work and private life on your terms

• Real opportunities to grow internally we actively promote and recruit from within before looking outside

• An international environment working alongside colleagues across 14 countries

• A collaborative culture where teams tackle goals together as a community not in silos

• An active social calendar after-work socials sporting events Fika Fridays and end-of-year celebrations