Customer Onboarding Manager (mfd)
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Job Summary
- Own the onboarding journey for assigned customers from kickoff through go-live and follow-up
- Assess each new customers readiness and complexity and select the right onboarding route (Fast Track or Full Service)
- Lead structured onboarding calls and configure the product together with the customer.
- Drive time-to-go-live and ensure real activation not just technical setup
- Flag and escalate blockers early through the defined escalation path rather than letting cases sit in the backlog
- Keep CRM/Jira up to date and document onboarding status on an ongoing basis.
- Identify recurring friction points and propose improvements to templates processes and tooling
- Collaborate closely with Sales Product and Finance to ensure smooth handoffs and accurate ARR conversion
- Train customers so theyre confident and self-sufficient after go-live reducing downstream support load
- Experience in customer onboarding implementation or customer success ideally within B2B SaaS
- Comfortable owning multiple onboarding cases in parallel without losing structure or detai
- Confident running live product walkthroughs and explaining technical steps in plain language
- Strong communicator both in customer meetings and in cross-functional internal settings
- Proactive and solution-oriented raises blockers before they become problems
- Nice to have: experience with CRM tools (e.g. SFDC) and project tools like Jira
- Fluent in Swedish and English plus professional Norwegian is a strong advantage given our Nordic customer base
- Office in Örebro with flexible options to work remotely
- A culture of continuous learning ownership and professional growth
- The opportunity to shape and scale an onboarding function that directly impacts customer experience and company growth
Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.
We are more than just a company we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence supporting every funeral service provider and their partners with our all-in-one technology platform.
Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world be part of this exciting journey with Rapid Data.
Required Experience:
Manager
About Company
Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work. We are more than ... View more
