Commercial Operations Specialist

BioLamina Sundbyberg/Stockholm Sweden Full-time

At BioLamina our recombinant laminins (Biolaminin) help scientists around the world grow cells the way nature intended. They support everything from drug discovery and disease modeling to the development of new cell therapies. As our business grows were looking for a Commercial Operations Specialist who wants to make sure our commercial team has the data tools and support it needs to succeed.

As Commercial Operations Specialist youll own our CRM HubSpot and be the go-to person for everything CRM forecasting and sales administration. Youll report to our Head of Commercial Strategy and Operations and work closely with Sales Marketing Customer Service Finance and Operations.

Its a role for someone who enjoys bringing structure turning data into insight and being the person colleagues rely on to keep things running smoothly.

Own and develop our CRM. Youll be HubSpots system owner managing users permissions properties pipelines and workflows. Youll keep data quality high through clear processes regular clean-ups and user training drive automation and continuous improvement and evaluate new features and integrations. Youll also be the first point of contact for CRM questions across the company.

Turn data into decisions. Youll run the regular sales forecast process together with the sales team and build and maintain dashboards and reports on pipeline sales performance and KPIs. Youll analyze trends by customer region and product turn what you find into clear recommendations and prepare material for management and board reporting.

Support the sales team. Youll create and manage quotes price lists and order documentation. Youll support colleagues with customer information contracts and administration and help prepare customer meetings campaigns and sales initiatives.

Be a first line of contact for customers. Youll answer simpler questions about orders deliveries documentation and products. Additionally you will route more complex questions to the right person and log customer interactions in the CRM.

• You have a bachelors degree in business administration economics engineering or IT or a relevant vocational degree (YH) for example in sales support business control or CRM/digital sales combined with solid experience.

• You have 24 years of experience in sales support sales operations or a similar role.

• You have proven hands-on experience with a CRM system ideally as an admin or power user.

Its a plus if you have:

• A life science background (e.g. biology or biotech) which makes customer conversations easier

• HubSpot certifications such as Sales Hub Software or Reporting

• Courses in data analysis or BI such as Power BI or advanced Excel

As a person youre structured and detail-oriented but you also see the bigger picture. You enjoy collaborating across functions take ownership of your area and get energy from finding smarter ways of working.

Youll join a growing international life science company whose products help bring new treatments closer to patients. Our values Respect Excellence Accountability Collaboration and Heart guide how we work together. Youll have real ownership a central role in the commercial team and the chance to shape how we use data and systems as we grow.