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Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
Global Service Desk is Tetra Paks single point of contact for IT related issues. We are a global teamlocatedin fourdifferent locationswith a wide variety of nationalities and languages. Our mainobjectiveis to provide world-class IT support to all Tetra Pak users. We are now looking for a Global Service Desk Analyst who will provide IT support for users IT environment remotely via phone/webchat and/or using remoteassistancetools. This position is permanent and will be placed inLund Pak is not sponsoring work visas or relocation for this position.
What you will do
As our new colleague your main role is to provide IT support in our service desk.
Besides this your tasks will also include:
- Solve tickets according to the Ticket Handling Documents.
- Identify incidents that might be potential problems according to the Problem Management process.
- Receives and prioritizes issues and forwards using appropriate escalation procedures.
- Collaborate with global and local support teams.
- Train and inform users promoting them to be self-sufficient.
- Update documentation / shared information on the service desk web portal.
- Comply to and promote Tetra Pak recommended processes and standards.
We believe you have
- A minimum of three years of experience in a service support function.
- Extensive hands-on experience with latest Microsoft products including Windows 11 and Office apps PC Hardware and Software SAP Network and VPN Mobile phones and Virtual desktops.
- Experience working with ITSM tool preferably ServiceNow Hands-on experience with computer hardware.
- Ability to read understand and follow technical documentation routines and processes.
- Experience from working with providing support using phone chat and remote control in a global multicultural environment.
- Experience in ITIL v3.0 Foundation.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires on 9June 2026.
To know more about the position contact hiring managerChhavi Gupta at 0912
If you have any questions about your application please contact Elizabeth Ayivor at 2
For trade union information contactSverigesIngenjörerLars Haraldsson atandUnionenLisbeth Larsson at.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
IC
About Company
Tetra Pak is the world's leading food processing and packaging solutions company working closely with our customers and suppliers to provide safe food.
