After Sales Executive
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Job Summary
About the Role:
We are looking for an Aftersales Executive for one of our clients to ensure every customers experience continues well beyond the point of purchase. You will be the key link between the customer and our service teams handling requests resolving issues and building the long-term relationships that drive loyalty and repeat business in EV domain.
Key Responsibilities:
Manage customer service requests complaints and aftersales enquiries in a timely and professional manner.
Coordinate with service technical and support teams to ensure swift and effective resolution.
Follow up with customers post-service to confirm satisfaction and identify any further needs.
Maintain accurate service records warranty documentation and activity reports.
Support warranty claims scheduled maintenance bookings and renewal processes specific to EV ownership.
Educate customers on charging best practices software updates and ongoing vehicle care.
Requirements:
Experience in customer service aftersales or service coordination role automotive or EV experience preferred.
Strong communication and problem-solving skills with a calm solutions-focused approach.
Ability to manage multiple customer interactions efficiently without compromising quality.
Familiarity with EV technology charging infrastructure and ownership considerations is a strong advantage.
Proficiency in CRM tools and service management systems preferred.
In case you have any question please feel free to reach out to
About Company
Minnovation is a fast-growing HR consulting and Employer of Record (EOR) company, recognized as a multi-year Gazelle Award winner for our rapid and sustainable growth. We help companies seamlessly expand into new markets across the Nordics and Europe by delivering compliant employment ... View more
