Head of Digital Transformation — Insurance & Investments

Job Summary

The Head of Digital Transformation leads the organizations enterprise-wide digital transformation agenda connecting business strategy with technology data automation and process redesign.

In an Insurance & Investments environment the role focuses on modernizing insurance and investment operations improving customer and employee experiences automating processes modernizing legacy systems and using data AI cloud and digital platforms to improve business performance.

Key Responsibilities

Develop and execute the enterprise digital transformation strategy and roadmap.

Lead a portfolio of strategic digital transformation programs across the organization.

Identify opportunities for process digitization automation simplification and optimization.

Partner with Insurance Investments Finance Risk Compliance Operations HR and IT leadership.

Lead modernization of legacy applications platforms workflows and operating processes.

Drive digital customer journeys across web mobile portals and self-service platforms.

Lead automation initiatives using RPA AI machine learning workflow automation and intelligent technologies.

Transform insurance processes such as underwriting policy administration claims distribution and customer servicing.

Support digital transformation across investment/asset management portfolio management reporting research and client servicing.

Drive data transformation analytics business intelligence and AI-enabled decision-making.

Lead cloud adoption APIs systems integration and digital-platform modernization.

Establish transformation governance KPIs milestones benefits realization and executive reporting.

Manage transformation budgets vendors consultants technology partners and strategic initiatives.

Lead organizational change management communication stakeholder engagement and digital adoption.

Identify transformation risks dependencies resource requirements and implementation challenges.

Ensure digital initiatives align with cybersecurity privacy regulatory risk and governance requirements.

Promote innovation and a culture of continuous improvement.

Present transformation strategy investment requirements progress risks and outcomes to executive leadership.

Ideal Candidate Profile

1218 years of experience across digital transformation technology business transformation consulting or financial-services technology.

5 years in Head of Digital Transformation Digital Transformation Director Head of Digital Chief Digital Officer Transformation Director Technology Director or equivalent leadership positions.

Experience in insurance investment management asset management banking wealth management or financial services strongly preferred.

Strong experience in:

Digital transformation strategy

Business/process transformation

Technology modernization

Digital operating models

Automation / RPA

AI & machine learning

Data & analytics

Cloud transformation

Digital customer experience

Change management

Program/portfolio management

Systems integration

Demonstrated success leading complex enterprise-wide transformation programs.

Strong executive stakeholder and business-partnering capabilities.

Experience managing significant budgets vendors consultants and multidisciplinary teams.

Bachelors degree in Technology Computer Science Business Engineering Finance or related discipline; MBA or relevant transformation certifications advantageous.