Director of Digital Transformation — Insurance & Investments

Job Summary

The Director of Digital Transformation leads enterprise-wide digital transformation initiatives using technology data automation and redesigned business processes to improve operational efficiency customer experience scalability and business performance.

Within Insurance & Investments the role focuses on transforming insurance investment finance customer and corporate processes through digital platforms automation analytics AI cloud and integrated enterprise systems.

Key Responsibilities

Develop and execute the organizations digital transformation strategy and roadmap.

Identify opportunities to digitize automate and redesign business processes.

Lead enterprise-wide digital transformation programs and portfolios.

Partner with business IT investment insurance finance risk and operations leaders.

Drive modernization of legacy systems platforms and technology architecture.

Lead digital customer experience initiatives across web mobile portals and self-service channels.

Implement workflow automation RPA AI machine learning and intelligent process solutions.

Oversee digital transformation of insurance processes including underwriting policy administration claims and customer servicing.

Support digitalization of investment and asset-management processes portfolio reporting research and client servicing.

Drive data analytics BI and AI-enabled decision-making.

Lead cloud adoption APIs systems integration and platform modernization.

Establish transformation governance KPIs benefits tracking and program reporting.

Manage transformation budgets vendors consultants and strategic technology partners.

Identify and manage transformation risks dependencies and change impacts.

Lead organizational change management stakeholder engagement and digital adoption.

Ensure transformation initiatives comply with cybersecurity privacy regulatory and risk requirements.

Build a culture of continuous improvement innovation and digital adoption.

Present transformation progress investment requirements benefits and risks to executive leadership.

Ideal Candidate Profile

1015 years of experience in digital transformation technology consulting business transformation or financial-services technology.

5 years in Director of Digital Transformation Digital Transformation Lead Head of Digital Transformation Chief Digital Officer Technology Director or equivalent roles.

Experience in insurance investment management asset management banking wealth management or financial services strongly preferred.

Strong experience in:

Digital transformation strategy

Business process transformation

Digital operating models

Technology modernization

Automation / RPA

AI & analytics

Cloud transformation

Data transformation

Customer experience / digital channels

Change management

Program & portfolio management

Systems integration

Experience leading complex multi-functional transformation programs.

Strong business partnering and executive stakeholder-management skills.

Experience managing budgets vendors consultants and transformation teams.

Bachelors degree in Technology Computer Science Business Engineering Finance or related discipline; MBA or relevant transformation/digital certifications advantageous.