Customer Support Jobs in Sri Lanka

Job Description Manage and resolve support tickets in alignment with SLAs and operational guidelines.Perform system configuration troubleshooting and environment setup across security and IT platforms.Diagnose application network or endpoint issues and provide prompt resolutions.Escalate complex tec...

Threat and Vulnerability AnalysisReview and analyse threats risks and vulnerabilities surfaced by theResearch Team and cyber detection pipelines.Validate the presence of exposed services (e.g. RDP SSH databases edge devices) using platforms such as Shodan Censys LeakIX and Nuclei scans.Evaluate secu...

Team Leadership and Management Lead mentor and develop a team of Threat Operations Analysts ensuring high-quality output and strong technical performance. Oversee day-to-day workflow case allocation and SLA management. Conduct regular quality reviews of analyst findings advisories and attribution as...

Billtrust makes it easier for B2B companies to get paid. Weve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40 industries and we lead with double digit market share in many of the industries we serve. We provide automated order-to-ca...

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Representative. This is a remote position and in this role you will be responsible for providing exceptional customer service and support while also handling account receivables and collec...