YourLiebherrCareer Team Lead Microsoft Dynamics 365 IT Operations (mfd)

• Lead the day-to-day IT operations of Microsoft Dynamics 365 (CRM) and related Azure integrations ensuring system stability and service continuity.
• Manage and coordinate incident management service requests and ticket handling ensuring timely resolution and high-quality support.
• Act as the main operational interface between business users support partners developers and infrastructure teams.
• Provide hands-on support including troubleshooting user administration (roles access) and issue follow-up.
• Monitor and support interfaces and integrations between Dynamics 365 SAP master data systems and other connected applications.
• Support deployment and release activities from an operations perspective including environment checks and release validations.
• Maintain and improve operational documentation procedures and knowledge base content.
• Identify recurring issues and drive service stabilization root cause analysis and continuous improvement initiatives.
• Translate operational findings into improvement actions change requests and problem management activities.
• Lead and coordinate a small operations team (approx. 25 people) managing workload priorities and escalation handling.
• Coach and support team members fostering a high-quality service-oriented and collaborative working environment.

• Bachelors degree in Information Technology Engineering or a related field.
• 58 years of experience in IT operations or application support ideally in Microsoft Dynamics 365 / CRM / Power Platform environments.
• Proven experience in operating and supporting business-critical applications including incident problem and change management processes.
• Strong understanding of Microsoft Dynamics 365 (Customer Engagement) and related technologies (Power Platform Azure integrations).
• Experience in troubleshooting across application integration and interface layers.
• Practical knowledge of Azure-based integrations and how to manage and coordinate interface-related issues.
• Experience with ticketing systems monitoring tools and operational reporting.
• Experience in leading or coordinating a small team with the ability to guide motivate and support team members.
• Strong analytical and problem-solving skills with a structured and service-oriented mindset.
• Excellent communication skills with the ability to interact effectively with both business users and technical teams.
• Experience working in international and cross-functional environments.
• Fluent in English (written and spoken); additional languages (e.g. Spanish or German) are an advantage.
• Willingness to travel internationally (up to 30%) as required.

At Liebherr we believe people are at the heart of our success. As part of our international team youll enjoy a secure role in a family-owned company that values innovation collaboration and long-term career growth:

• Competitive compensation and benefits package that recognizes your expertise.
• Flexible and hybrid working model.
• Creative freedom and responsibility to shape processes and solutions in our global transformation.
• Continuous learning and development with tailored training and certification opportunities.
• Meal vouchers.
• Life and accident insurance.
• Option to include a premium private health insurance package as part of the flexible remuneration.
• A safe stable and international workplace within a trusted family business that invests in people.

Please note that we can only accept applications submitted through our website using the online application form.

Please note that we do not accept applications via recruitment agencies for this position.

Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Karoliina Rissanen.

One Passion. Many Opportunities.