Vendor Management Office Lead (mfd)

As a Vendor Management Office Lead you will define establish and continuously develop the global vendor governance model for IT Operations. You will bring vendor performance commercial and contractual governance risk compliance reporting and cross-provider coordination into one coherent operating model.

The role does not replace service ownership Procurement Legal Finance or day-to-day service management. You will create the governance framework decision forums information and escalation paths that allow those accountabilities to work together effectively and through functional leadership across the Vendor Management Office network establish scalable standards that strengthen accountability transparency and service continuity.

Your responsibilities:

• Define and evolve the Vendor Management Office mandate capabilities governance principles decision rights and interaction model for global IT Operations maintaining clear boundaries with the accountabilities of service owners Procurement Legal Finance and delivery teams.

• Establish a lean and scalable operating model with clear accountabilities across vendor management contract management performance reporting risk compliance and service integration.

• Assess current vendor-management activities consolidate fragmented ownership where appropriate and develop a phased roadmap from an initial service-transition focus towards broader global coverage.

• Create a consistent segmentation and governance approach for strategic suppliers and vendor-delivered services including ownership review cadences measures risks and escalation routes.

• Design and chair operational tactical and strategic supplier governance forums providing effective escalation paths for material or recurring issues.

• Define standards for vendor scorecards executive reporting action tracking risk visibility and decision records so that governance information is comparable traceable and decision-ready.

• Oversee vendor performance SLA adherence service commitments relationship health commercial exposure risks and improvement actions while protecting service continuity and Fresenius Kabi interests.

• Connect contractual obligations with operational performance to inform service reviews commercial actions renewals sourcing decisions and corrective measures.

• Coordinate cross-provider governance across internal teams and third-party providers identifying dependencies hand-off issues and accountability gaps.

• Provide functional leadership across Vendor Management Office roles build a structured improvement pipeline and represent vendor governance in relevant IT Operations and transformation forums.

Your qualifications:

• Bachelors degree or comparable professional experience in IT business procurement finance law or a related area.

• 7 years of experience in IT vendor management supplier governance IT service management sourcing contract management or outsourced service delivery in a complex global organisation.

• Experience establishing or leading a Vendor Management Office SIAM capability multi-provider governance model or comparable cross-functional governance function.

• Strong understanding of vendor performance management SLAs and KPIs service reviews commercial and contractual governance risk management and continuous improvement.

• Experience working with strategic technology providers in complex managed-service or multi-provider environments.

• Ability to define governance models roles decision rights processes forums reporting standards and improvement roadmaps and turn them into practical ways of working.

• Strong stakeholder-management and influencing skills across IT Procurement Legal Finance Risk Quality regional teams and external providers with the ability to challenge constructively and handle escalations.

• Strong analytical communication and executive-presentation skills translating complex supplier topics into clear decisions and actions.

• Good understanding of ITSM practices service integration and the use of service-management data and platforms such as ServiceNow as governance enablers.

• Fluent English and comfortable working across countries cultures and organisational boundaries.

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