Telephone Customer Advisor Call Center Agent (mfd) eCommerce Valencia

We are looking for a:

Telephone Customer Advisor / Call Center Agent (m/f/d) On-site in Valencia (Spain)

Full-time

This position is based on-site at our location in Valencia. Occasional home office days during the week may be possible but your regular presence at our Valencia office is required.

As a Customer Advisor / Call Center Agent (m/f/d) you are the first point of contact for our customers and resolve their concerns quickly and this role you actively contribute to customer satisfaction and support the success of our ALZURA B2B Marketplace one of Europes largest B2B purchasing platforms in the automotive industry.

• Performance-based monthly bonus payment upon reaching targets in addition to your base salary

• Company car (e.g. Mercedes CLA Hybrid) after one year of employment

• Permanent employment contract with 28 vacation days per calendar year

• Monthly benefit in kind of 100

• Generous budget for training and professional development opportunities

• Christmas bonus as a voluntary benefit

• Food Allowance

• First point of contact by phone for customers ensuring a positive customer experience

• Receiving processing and resolving customer inquiries and complaints by phone and via a ticketing system

• Documenting all customer interactions in the companys CRM system

• Native-level Spanish (spoken and written) and fluent English skills (minimum C1 level spoken and written).

• Enjoyment of working with people and a strong service orientation

• Very good verbal and written communication skills

• Experience in customer-facing roles

• German skills are a nice-to-have

We look forward to receiving your application including your salary expectations via our short application form or WhatsApp.

WhatsApp: 0151

Contact:Anna-Lena Woll

Phone: 496301/

Ronda Guglielmo Marconi 11

Oficina 11 - Parque tecnológico

46980 Valencia