Technical Support Level 2

Signaturit Group part of the Namirial group is the European leader in secure digital transactions. Its cloud-native unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures authentication communications fraud prevention qualified archiving and electronic invoicing.

As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation the group guarantees the highest level of legal certainty and regulatory compliance anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).

Following the integration of Signaturit into the Namirial Group in 2025 the company consolidates a multinational position with more than 250000 customers a presence in more than 90 countries and a team of more than 1400 employees. Headquartered in Italy and with a strong presence in Spain France Germany and LATAM and South-East Asia the group combines global reach with local proximity to offer direct service to businesses and public administrations.

What you will do at Signaturit

• Monitor analyze and ensure the availability and performance of managed services.

• Administration and troubleshooting of Linux systems.

• Analysis and diagnosis of internal applications including log review processes and performance.

• Management and maintenance of databases: PostgreSQL MongoDB and Yugabyte.

• Development and maintenance of scripts (Bash and Python) for automation analysis and operational tasks.

• Advanced diagnosis of alerts incidents and critical issues.

• Collaboration with other teams to resolve incidents escalated to Level 2.

• Management of orchestration and infrastructure tools such as SaltStack Ansible and similar solutions.

• Collaboration with other departments to improve the customer experience.

What we believe should contribute to your success in this context

• Computer Science studies and at least 4 years of previous experience in a similar role.

• Strong analytical skills to identify patterns anomalies and root cause.

• Problem-solving mindset focused on rapid service recovery.

• Ability to work under pressure in critical situations.

• Good communication skills and ability to collaborate with multidisciplinary teams.

• Proactivity autonomy and a continuous improvement mindset.

• Observability automation and complex incident diagnosis with strong analytical and problem-solving skills.

• Linux at an intermediateadvanced level (file systems processes services system networking basic security logs).

• Intermediate knowledge of networks (TCP/IP VLANs subnets firewalls traffic analysis).

• Databases: PostgreSQL MongoDB (intermediate level).

• Experience with Bash scripting.

• Availability to be on call one week per month.

• English & spanish fluent

Indicative Interview Process (may vary if needed but well try our best to anticipate and inform):

• HR Discovery Call (30 min)

• 1st interview with our business (direct report)

• Business case

• Online personality assessment Feedback Session

• 2nd interview with our business

• Reference check

Why Join Us

• August intensive working schedule

• Office located in Paterna -

• Permanent role

• Indicative salary range: Base salary: 28/31K depending on assessed level of autonomy- Variable component : up to 2K upon 100% achievement of objectives defined with your manager.
  

Join Our Vision

Be part of Signaturit Groups journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

For more information explore our website and discover how you can contribute to our mission.

We are looking forward to meeting you!

* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.