Technical Service Engineer Madrid area

Location:Remote Madrid area

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions offering a full range of reliable and innovative inkjet thermal transfer laser print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety regulatory and retailer compliance better product recalls and improved manufacturing processes.

The Role

As Field Service Engineeryouwill bea part of our technical service team in Spain (in your assigned area) providing technical support to our local customers.

You will have an opportunity todevelop your professional career in a highly professional environment with innovative equipment.

What you will do:

• Perform pre-installations installations and maintenance activities for our equipment.
• Deliver technical training both internally and externally as required.
• Complete service reports accurately noting time confirmation spare part usage tasks performed service product fault/solution codes installed base data maintenance (serial number ink counter value functional location) reverse flow billing block code and billing request confirmation.
• Promote MI service solutions to maximize customer uptime and sales growth maintaining a strong focus on customer satisfaction.
• Collaborate closely with the Sales team to build strong relationships and assist in achieving revenue targets.
• Travel to customer sites within your assigned area with occasional national or international travel for training and meetings.

What you need to have:

• Prior experience as a Field Service Engineer or Technical Service Engineer.
• Technical qualification or degree in Electrical Electronics Networking or Mechanics.
• Strong interest in emerging tech and proactive continuous learning.
• Prior experience with software and a strong understanding of software logic is highly advantageous.
• Knowledge of Vision Cameras a plus.
• Ability to technically assess situations and issues and proactively advise on solutions.
• Capable of prioritizing and managing multiple responsibilities effectively.
• Excellent interpersonal and communication skills.
• Fluency in Spanish and upper-intermediate level of English.

Youll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience were looking for then apply! We cant wait to hear from you.

#LI-Remote #LI-JN1

Work Arrangement :Remote

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Job Function : Customer Service; Engineering