Technical CIAM Tester RDT Identity & Access Management

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The Position

We are seeking a skilled and detail-oriented Technical Tester with experience in Customer Identity & Access Management (CIAM) to support the quality assurance and continuous improvement of customer identity services.

The successful candidate will be responsible for validating secure scalable and seamless CIAM solutions across customer registration authentication consent profile management integrations and access journeys. This role combines technical testing defect analysis stakeholder collaboration compliance awareness and delivery support within a complex enterprise environment.

Key Responsibilities

Test Planning and Execution

• Analyze business and technical requirements and translate them into effective test scenarios test cases test scripts and test data.

• Execute functional integration regression smoke and end-to-end testing for CIAM services and connected applications.

• Validate customer journeys such as registration login password reset profile updates consent capture MFA and account recovery.

• Support release readiness through structured planning execution and reporting of test activities.

Technical and Integration Testing

• Validate APIs webhooks SSO flows federation integrations and downstream system interactions.

• Test identity protocols such as OAuth 2.0 OpenID Connect and SAML.

• Verify data flows profile synchronization consent records and access behavior across integrated systems.

• Support testing of CIAM platform changes in SAP Customer Data Cloud (SAP CDC) and connected enterprise environments.

• Support non-functional testing activities such as reliability resilience and performance coordination where required.

Defect Management and Quality Assurance

• Identify document reproduce and track defects with clear evidence and technical detail.

• Work closely with engineers analysts and product teams to prioritize and resolve issues efficiently.

• Perform retesting and regression validation following defect remediation.

• Promote quality standards traceability and risk-based testing practices.

Governance Compliance and Service Processes

• Support testing activities aligned with GxP expectations Computer System Validation (CSV) frameworks and internal quality standards where applicable.

• Contribute to audit evidence validation documentation and control traceability.

• Work within IT service management processes including incident problem change and release management.

• Support operational workflows and testing coordination through ServiceNow.

Collaboration and Delivery Support

• Work closely with developers architects business analysts product owners and support teams.

• Participate in sprint ceremonies planning sessions refinement meetings and release activities.

• Communicate testing progress quality risks blockers and recommendations to stakeholders.

• Support production validation activities after deployments where required.

Continuous Improvement

• Identify opportunities to improve test coverage test data management and testing efficiency.

• Contribute to automation initiatives and reusable testing assets.

• Stay informed on CIAM trends identity standards and evolving customer expectations.

Qualifications

Education

• Bachelors degree in Information Technology Computer Science Engineering or a related field. Equivalent practical experience is also valued.

Experience

• Proven experience as a Technical Tester QA Engineer Test Analyst or similar role.

• Experience testing web applications APIs and integrated enterprise systems.

• Experience in Customer Identity & Access Management (CIAM) Identity & Access Management or digital customer platforms.

• Hands-on experience with SAP Customer Data Cloud (SAP CDC) or similar CIAM platforms is strongly preferred.

• Experience working in enterprise environments using ServiceNow processes and tooling is an advantage.

• Experience in regulated industries such as healthcare life sciences finance or similar sectors is highly valued.

Technical Skills

• Strong understanding of software testing methodologies defect lifecycle and quality assurance practices.

• Good understanding of CIAM concepts such as registration authentication SSO MFA consent profile lifecycle and access control.

• Familiarity with identity standards such as OAuth 2.0 OpenID Connect and SAML.

• Experience with API testing tools such as Postman SoapUI or equivalent.

• Experience with Jira Confluence Azure DevOps or similar test management and collaboration tools.

• Understanding of validation documentation and testing controls within CSV environments is an advantage.

• Familiarity with ITIL-based service management processes is an advantage.

• Exposure to test automation frameworks and scripting languages is an advantage.

Soft Skills

• Strong analytical and troubleshooting skills.

• High attention to detail and quality mindset.

• Clear communication and collaboration skills.

• Structured proactive and delivery-oriented mindset.

• Ability to work independently and within cross-functional teams.

Preferred Qualifications

• ISTQB or equivalent testing certification.

• Experience with Agile / Scrum delivery environments.

• Familiarity with AWS or cloud-hosted enterprise platforms.

• Experience supporting validation or compliance-driven testing environments.

• Relevant certifications in ITIL or quality/testing disciplines are an advantage.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.