Team Lead Service Management (GermanEnglish speaker)
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Job Summary
Get ready to set sails and navigate therindus wave
Were rindusa People company. We love IT professionals and ourpassionis to help and empower our crew to get the best out of themselves unfold their full potential and help them grow.
Becausegrowthis in our mindset were doing it since 2017 closely with our European Partners helping them shape their software development teams.
So far we have 200 crew members of 21 different nationalities sailing with us in the open seas. We re expanding our team and looking for a newrinderto get on board. Are you the next tobe reeled in
Team Leadership & Development
Lead mentor and develop a high-performing Service Management team fostering a culture of continuous learning.
A highly motivated customer-centric team capable of operating with high autonomy.
Ensure clear communication and alignment of global strategies across other departments and the wider organization.
Process Ownership & ITIL
Own and continuously refine core ITSM processes (Incident Problem Change and Request Management).
Minimized system downtime and significantly improved first-time resolution rates.
Provider & SLA Management
Manage external Managed Service Providers (MSPs) and ensure strict adherence to SLAs and XLAs (Experience Level Agreements).
A collaborative and high-quality partnership with external vendors aligned with business needs.
Support Team Leads and Heads of Department by providing insights on budgets SLAs and KPIs.
Continuous Improvement
Analyze service metrics (KPIs) identify bottlenecks and drive the automation of support workflows.
Increased operational efficiency and faster resolution times across all service touch points.
Several years of proven experience in IT Service Management (ITSM) and initial leadership experience. (Essential)
Deep understanding of ITIL frameworks (preferably ITIL v4); familiarity with agile methodologies (Scrum Kanban). (High)
Solid hands-on experience with modern ITSM platforms such as Jira Service Management. (Important)
Excellent communication and stakeholder management skills with a strong customer-first mindset. (Critical)
Professional proficiency in English & German is required
Being part of dynamic and highly motivated international multicultural team of skilled professionals.
Competitive compensation package.
Flexible working model: You can choose the work model that fits your lifestyle (At office hybrid or full remote)
Flexible schedules with core working hours.
Private health insurance from day 1.
Gym Sponsorship.
English and German language classes.
A young and ambitious team that knows when to work but also when to have fun (Pizza day Summer event Malaga Tech Games etc).
About Company
Build and scale your tech capacity with rindus. We provide dedicated software teams in Málaga focused on long-term growth.
